LUKE A. PEARCE
St. Albans
Summary
Recently relocated to the Burlington area. Seeking an entry-level position to begin my career with the Department of Homeland Security.
Overview
2
2
years of professional experience
Work History
Cook
Woodside Bar & Grill
Johnstown, PA
04.2024 - 11.2024
- Strong interpersonal skills, effective communication and teamwork among staff members to streamline operations.
- Quick thinking and adaptability when addressing unexpected challenges.
- Manage time efficiently to ensure orders are prepared and served promptly.
Customer Service / Delivery Driver
Auto Zone
Johnstown, PA
04.2023 - 07.2023
- Drive 300+ miles a day.
- Provide customer service face to face and by phone.
- Access customer accounts, process payments via cash, card or account charge.
- Maintain accurate records of deliveries.
- Safe vehicle operation, adhere to traffic laws and regulations.
- Adhere to company policies and procedures regarding deliveries, safety and customer service.
Inbound Call Center Representative
Qualfon - ATT Contract
Johnstown, PA
11.2022 - 02.2023
- Provide information, support and assistance to customers.
- Open accounts, verify information such as telephone number, credit card number, and billing address.
- Help customers resolve problems with product or service.
- Conduct good listening, organization and interpersonal skills.
Education
Diploma -
MISSISQUOI VALLEY HIGH SCHOOL
06-2016
Skills
- Customer service oriented
- Ability to work in a fast-paced environment under pressure
- Excellent teamwork and communication skills
- Attention to detail
- Sanitation practices
- Hospitality service expertise
- New hire training
- Time management
- Problem-solving
Timeline
Cook
Woodside Bar & Grill
04.2024 - 11.2024
Customer Service / Delivery Driver
Auto Zone
04.2023 - 07.2023
Inbound Call Center Representative
Qualfon - ATT Contract
11.2022 - 02.2023
Diploma -
MISSISQUOI VALLEY HIGH SCHOOL