Luke Bongiorno
Fairview,PA
Summary
Versatile skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with 4 years of experience working in food service industry setting. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
7
7
years of professional experience
Work History
Model
Tandem Models
New York, NY
12.2022 - Current
- Attended photoshoots and modeled garments for catalogues, magazines, websites, and other print media.
- Demonstrated a variety of looks such as casual, dressy, sporty. during photoshoots.
- Followed instructions given by photographer or art director during photoshoots.
- Walked in runway shows showcasing designers latest work.
Customer Service, Cheese Department
Wegmans
Erie, PA
06.2019 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Meat Department Clerk
Wegmans
Erie, PA
06.2019 - 02.2020
- Cleaned and sanitized freezers, fixtures and display cases, received and unpacked meat, poultry, seafood and cheeses and placed in meat cooler and freezer.
- Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
- Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
- Prepared and ground meat such as sausage, used specified ingredients, adhered to proper cooking times and processes and kept meat and seafood at safe temperatures during production.
- Adhered to department procedures for safety management, meat handling and prevention of cross-contamination.
- Removed incoming merchandise from trucks and stocked display cases with new items according to rotation policies.
- Helped department manager reach meat department sales and profit goals, monitored and complied with quality assurance standards and maintained safe, clean environment.
- Recommended meat items to customers in response to expressed needs or preferences, offered samples and cheerfully cut meats to customer's specifications.
- Used slicers and other department equipment to prepare cuts of meat for customers.
- Responded to customer questions with friendly and knowledgeable service about cuts and types of meat.
- Monitored point-of-purchase signs and displays and distributed recipe cards, product coupons, promotional material and information on complimentary foods to customers.
- Maintained product knowledge to respond to customer questions and make suggestions.
- Reviewed dates on product labels to take appropriate action.
Party Hostess
Splash Lagoon Indoor Waterpark
Erie, PA
03.2017 - 09.2018
- Served food and beverages to guests and refilled glasses promptly.
- Began and ended events punctually by monitoring time and pacing schedule of activities.
- Responded promptly and politely to guest questions and requests and de-escalated conflicts.
- Greeted and logged in each guest, delivering instructions and details on games and party activities.
- Delivered clear, audible instructions for games and activities in language appropriate for age group.
- Obtained signed waiver from customer before starting event and closed out customer bill at event end.
- Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
- Answered telephone to provide dining information and take reservations.
- Interacted with guests and participated in event activities, giving next-level attention to guests of honor.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Arcade Attendant
Splash Lagoon Indoor Waterpark
Erie, PA
03.2017 - 09.2018
- Communicated proactively with guests to troubleshoot problems and provide guidance for arcade equipment.
- Tracked prize inventory, replenishing stock.
- Reported game malfunctions promptly to maintenance department to decrease machine downtime.
- Assisted with ticket redemption and provided prize selection to customers.
- Monitored arcade equipment for malfunctions to maintain functional operations.
- Operated cash register, following cash-handling procedures to finalize arcade purchases.
- Performed daily upkeep and cleaning of game room components.
- Managed game room floor operations, assisting guests with arcade equipment.
- Delivered instructional guidance to guests on game room equipment.
- Maintained electronic and mechanical equipment, reducing errors and increasing game functionality.
- Computed payouts for ticket dispensing games to guests.
Ropes Course Facilitator
Splash Lagoon Indoor Waterpark
Erie, PA
03.2017 - 09.2018
- Inspected sporting equipment and participants to check compliance with event and safety regulations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Monitored patrons and equipment during rides to prevent accidents.
- Provided physical assistance to visitors getting onto and off of rides.
- Closed down rides with faulty equipment and notified supervisor.
Education
Bachelor of Science - Biology
Gannon University
Erie, PA12.2022
Skills
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Needs Assessment
- Creative Problem Solving
- Calm and Professional Under Pressure
- Call Documentation
- Customer Service
- Upbeat and Positive Personality
- De-escalation Techniques
- Teamwork and Collaboration
- Responding to Difficult Customers
- Invoice Preparation and Processing
Timeline
Model
Tandem Models
12.2022 - Current
Customer Service, Cheese Department
Wegmans
06.2019 - Current
Meat Department Clerk
Wegmans
06.2019 - 02.2020
Party Hostess
Splash Lagoon Indoor Waterpark
03.2017 - 09.2018
Arcade Attendant
Splash Lagoon Indoor Waterpark
03.2017 - 09.2018
Ropes Course Facilitator
Splash Lagoon Indoor Waterpark
03.2017 - 09.2018
Bachelor of Science - Biology
Gannon University