Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Luke Bowen

Norcross,GA

Summary

Dedicated and results-driven professional with a proven track record of delivering excellence through unwavering commitment and a strong work ethic. Committed to achieving organizational goals by leveraging a diverse skill set, including soft skills, communication, and working as a team to achieve a common goal.

Overview

6
6
years of professional experience

Work History

Front Of House Team Member

Shane's Rib Shack
05.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Established welcoming atmosphere by greeting each guest warmly.

Server

Buffalo Wild Wings
08.2024 - 05.2025
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.

Server

La Parilla Mexican Restaurant
05.2023 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Food Runner

J. Alexander's Restaurant
01.2023 - 05.2023
  • Delivered correct food items to tables according to order documents.
  • Greeted customers and provided outstanding customer service.
  • Upholding the commitment to providing excellent service and contributing to the enjoyable dining experience for guests.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Greeted customers and provided menus upon arrival to dining room.
  • Engaged in suggestive selling and other sales techniques.

Lifeguard

Robert D. Fowler YMCA
01.2022 - 01.2023
  • Learned and maintained proficiency in first responder skills such as first aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Attentively monitored swimmers to identify distress.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Monitored pools and surrounding areas for adherence to safety protocols.

Back of the House Cook

Chick-Fil-A
01.2021 - 10.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborating with team members to coordinate the timing of food orders and maintain a smooth flow in the kitchen.
  • Contributing to a positive work environment by working effectively with kitchen staff and displaying a strong work ethic.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Communicated closely with servers to fully understand special orders for customers.

Soccer Referee

Grassroots Soccer
05.2019 - 11.2020
  • Made decisions on fouls, offsides and other infractions to maintain integrity of game and adhere to established rules.
  • Enforced discipline to encourage respect, fairness and equality for players.
  • Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
  • Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
  • Addressed rule infractions or complaints by participants to assess any necessary penalties.
  • Managed conflict resolutions to encourage professional and positive relationships.

Education

BBA - Marketing

Kennesaw State University
Kennesaw, GA
05-2027

BBA - Marketing

Valdosta State University
Valdosta, GA
08-2025

High School Diploma - undefined

Paul Duke STEM High School
Norcross, GA
05.2023

Skills

  • Teamwork
  • Leadership
  • Communication
  • Time-Management
  • Adaptability
  • Building rapport
  • Staff coordination
  • Complaint handling
  • Greeting guests
  • Guest relations
  • Team collaboration
  • Phone etiquette

Accomplishments

  • Built My Own Ecommerce Website
  • CPR Certified
  • Soccer MVP

Interests

1 Digital Marketing

2 Behavioral Psychology

3 Personal Development

4 Investing & Financial Literacy

5 Business Strategy & Entrepreneurship

6 Brand Building

7 Sales & Communication

Timeline

Server

Buffalo Wild Wings
08.2024 - 05.2025

Front Of House Team Member

Shane's Rib Shack
05.2024 - Current

Server

La Parilla Mexican Restaurant
05.2023 - 08.2023

Food Runner

J. Alexander's Restaurant
01.2023 - 05.2023

Lifeguard

Robert D. Fowler YMCA
01.2022 - 01.2023

Back of the House Cook

Chick-Fil-A
01.2021 - 10.2021

Soccer Referee

Grassroots Soccer
05.2019 - 11.2020

High School Diploma - undefined

Paul Duke STEM High School

BBA - Marketing

Kennesaw State University

BBA - Marketing

Valdosta State University

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