Luke Bratkovics
Easton,PA
Summary
Results-driven professional specializing in customer service and team collaboration. Proven track record in effective communication and successful resolution of customer complaints. Committed to enhancing customer engagement and improving operational efficiency through strategic initiatives.
Overview
5
5
years of professional experience
Work History
Dairy Customer Service Representative
Wegmans
Nazareth, Pennsylvania
02.2022 - Current
- Supported customers with product inquiries and tailored dairy selections to enhance satisfaction.
- Partnered with team to ensure clean, organized display area, improving customer experience.
- Resolved customer complaints and ensured satisfaction with service.
- Guided customers in product selection based on individual needs, fostering personalized service.
- Assisted in training new staff members on proper customer service techniques.
- Organized shelves to ensure that all products were properly displayed according to company standards.
Dairy Customer Service Representative
Giant Martins
Easton, PA
12.2020 - 02.2022
- Answered customer inquiries regarding products, prices, and availability.
- Monitored product freshness and conducted quality checks to ensure high quality standards.
- Adhered to safety protocols while handling dairy products to maintain compliance and promote safe handling.
Education
Bachelor of Arts - Journalism
Pennsylvania State University
University Park, PA05-2026
High School Diploma -
Wilson Area High School
Easton, PA06-2022
Skills
- Customer service
- Team collaboration
- Communication skills
- Editing skills
- Report coverage
- Sports journalism
Timeline
Dairy Customer Service Representative
Wegmans
02.2022 - Current
Dairy Customer Service Representative
Giant Martins
12.2020 - 02.2022
Bachelor of Arts - Journalism
Pennsylvania State University
High School Diploma -
Wilson Area High School