Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Luke Burch

Creston,IA

Summary

Driven Educational Consultant at Rieman Music, leveraged sales background and interpersonal skills to boost instrument rentals by 44%. Excelled in customer retention and continuous improvement, significantly growing exclusive accounts. Demonstrated exceptional service, enhancing fine arts support in schools.

Overview

7
7
years of professional experience

Work History

Educational Consultant

Rieman Music
08.2020 - Current
  • Provide top quality music retail service to Southwest, IA
  • Develop Rieman Music sales territory, increase instrument rentals by 44% through 4 years.
  • Grow exclusive accounts by 53% through 4 years
  • Meet music directors daily to identify, recommend, and fulfill program needs
  • Manage store merchandise inventory
  • Plan and execute successful instrument displays
  • Seek out funds for schools to support fine arts growth

Sales Associate

Rieman Music
05.2018 - 08.2020
  • Managed Band and Orchestra Department
  • Built relationships with customers to encourage repeat business.
  • Complete accurate merchandise inventory count for stock needs
  • Submit daily repair tickets and merchandise orders
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.



Membership Assistant

Walnut Creek Family YMCA
05.2017 - 06.2018
  • Enhanced member engagement by providing exceptional customer service and promptly addressing inquiries.
  • Processed member applications, renewals, upgrades, and cancellations accurately, maintaining a high level of professionalism throughout all interactions.
  • Award financial assistance scholarship
  • Facilitated the onboarding of new members, conducting orientation sessions and providing comprehensive information about benefits and services.


Education

Bachelor of Science - Business Administration

AIB College of Business
Des Moines, IA
05.2015

Associate of Science - Sports And Event Management

AIB College of Business
Des Moines, IA
05.2014

High School Diploma -

Valley High School
West Des Moines, IA
05.2012

Skills

    • Sales background
    • Time Management
    • Problem-solving abilities
    • Attention to Detail
    • Multitasking abilities
      • Active Listening
      • Planning and coordination
      • Interpersonal Skills
      • Customer Retention
      • Continuous Improvement

Timeline

Educational Consultant

Rieman Music
08.2020 - Current

Sales Associate

Rieman Music
05.2018 - 08.2020

Membership Assistant

Walnut Creek Family YMCA
05.2017 - 06.2018

Bachelor of Science - Business Administration

AIB College of Business

Associate of Science - Sports And Event Management

AIB College of Business

High School Diploma -

Valley High School

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Luke Burch