Luke Cannady
Walnut Grove,MO
Summary
Proven Bakery/Deli Specialist with over 21 years of retail experience, notably at Hy-Vee, where strategic promotions and inventory management led to a departmental sales increase of $522,000 within two years. Excelled in problem-solving and active listening, enhancing customer satisfaction and achieving a full year of departmental awards. Skilled in maintaining budgets and fostering team collaboration for sustained success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bakery/Deli Specialist
Associated Wholesale Grocers Inc.
01.2023 - Current
- Strawberry shortcake promotion: Increased Pittsburg, KS bakery sales by 49% in a single day. Eighty feet of Brill white cake, iced with Brill whipped icing, topped with Brill strawberry glaze mixed with fresh strawberries.
- Implement top 100 UPC deli bakery warehouse items to all 147 members within my territory.
- Visited all 147 stores within 6 months.
- Construct weekly P&L report for deli and bakery department.
- Incorporated daily APG reports to help find opportunities and solve problems for members success.
- Run void reports for members and equities to identify opportunities with top moving items within the warehouse to provide them with more product selection.
- Run and analyze the 85 day report. Looking for items that may need to be sold due to discontinued, seasonal, and various other reasons.
- Built relations with brokers and members to help warehouse sell off close dated inventory.
- Assisted with re-tagging a new equity over a period of two weeks for the Oklahoma support center.
- Developed new techniques and tactics as a specialist.
- Improved member satisfaction through proactive problem-solving and efficient complaint resolution.
- Assist with deli skills classes where members are educated on a variety of items for their customers including; deli lunch meat handling, specialty cheese pairings, holiday themed cake decorating, food safety, sales techniques with merchandising strategies.
- Assist with discontinuing poor preforming items within the deli bakery department to make room for trending item's to continue catching the consumers eye.
- Assist member personnel with promotions to boost customer experience.
- Follow company policies and procedures to deliver quality work.
Bakery Manager
Hy-Vee
06.2018 - 01.2023
- 5 year goal to reach 2 million total sales for the department. Accomplished within 2 years. Increase of $522,000.
- Increased bakery gross profit by 4% for total department net sales in 2018.
- Identified staff shortage within cake department resulting in missed cake sales. Increased part time cake decorating help which boosted the morale leading to a 12% sales increase in the cake category.
- In 2021 my team helped me accomplish a full year of department of the quarter awards for my district.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
- Artisan bread sales underperforming resulting in high shrink. Identified the need for daily specials which resulted in the program being a destination within the consumers shopping experience.
- Manage inventory and reduced waste, resulting in cost savings for the bakery.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Planned promotions and arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
Education
High School Diploma -
Quincy Senior High School
Quincy, IL05.2008
Skills
- 21 years of equivalent retail experience
- Skilled in: Excel, Word, & Powerpoint
- APG
- Goal Setting
- Management collaboration
- Self Motivation
- Problem-Solving
- Active Listening
- Professionalism
- Maintain sustainable department budget by monitoring; labor, inventory, supplies
Certification
Food Safety Manager Under The Conference For Food Protection Standards
Timeline
Bakery/Deli Specialist
Associated Wholesale Grocers Inc.
01.2023 - Current
Bakery Manager
Hy-Vee
06.2018 - 01.2023
High School Diploma -
Quincy Senior High School
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