Luke Carter
Randleman,NC
Summary
Accomplished leader skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing sales. Motivational leader skilled at building relationships with customers, employees, and senior management.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Harbor Freight
03.2022 - Current
- Handle customer relations issues, enabling quick resolution, and satisfaction.
- Create and maintain safe and secure work environments for employees.
- Interview, hire, and train staff associates to comply with company policies and procedures.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Train and guide team members to maintain high productivity and performance metrics.
Assistant Store Manager
Lowe's Home Improvement
11.2019 - 03.2022
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed and maintained strong relationships with vendors.
- Handled problematic customers to assist employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
Department Supervisor
Lowe's Home Improvement
02.2018 - 11.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a fully stocked and clean work place for multiple departments.
- Worked hand in hand with associates to promote learning and development.
- Wrote effective work schedules for 20+ associates.
- Performed weekly cycle counts to maintain stock levels and reduce shrink.
Customer Service Associate
Lowe's Home Improvement
03.2014 - 02.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Merchandised products according to planograms and display instructions and assisted with store recovery.
- Mentored new hires around the standards to upkeep in the department.
- Provided excellent service by communicating information to customers and following up on promises.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
12.2017
Skills
- Staff Development
- Customer Relations
- Store Organization
- Stock management
- Staff Scheduling
- Retail Operations
- Issue Resolution
- Records Maintenance
- Relationship building and management
Timeline
Assistant Store Manager
Harbor Freight
03.2022 - Current
Assistant Store Manager
Lowe's Home Improvement
11.2019 - 03.2022
Department Supervisor
Lowe's Home Improvement
02.2018 - 11.2019
Customer Service Associate
Lowe's Home Improvement
03.2014 - 02.2018
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
Similar Profiles
Robert GarnerRobert Garner
Supervisor at Harbor FreightSupervisor at Harbor Freight
LeAnn BowersLeAnn Bowers
Sales Associate at Harbor FreightSales Associate at Harbor Freight
Mercedes MendozaMercedes Mendoza
Sales Associate at Harbor FreightSales Associate at Harbor Freight
Christian SolomonChristian Solomon
Temp Position– Stock/Warehouse at Harbor FreightTemp Position– Stock/Warehouse at Harbor Freight
Ava JonesAva Jones
Lead Daycare Teacher at It's a Kids WorldLead Daycare Teacher at It's a Kids World