Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Luke Chapman

Roseville,Ca

Summary

Hardworking and highly efficient remote sales professional with 7 plus years of in person and remote sales experience and client satisfaction. Committed to generating new business and building and maintaining ethical and equitable relationships with clients of diverse backgrounds. Incredibly reliable and productive self starter with accolades such as taking over a remote sales and matching department within 90 day of hire. 6 years of exceptional in person sales, culminating with a Top 40 distinction nationwide in 2019. Excellent problem-solver with talents in customer closing and client management and deescalation. Able to proficiently sell via phone, email, or in person. Adept at meeting and exceeding sales quotas and meticulously tracking sales activity. Attention to detail and ability to handle the A-Z of any sales transaction or work flow. Notably extensive theatre background with talent familiarity and the needs/cares of video production.

Overview

14
14
years of professional experience

Work History

Outbound Sales Consultant

Intuit
10.2023 - Current


  • Educated customers on product and service benefits, explaining features and answering questions.
  • Overcame objections using friendly, persuasive strategies.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Utilized sales techniques to build customer interest and close sales.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Set up appointments with interested customers according to schedule availability.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Developed extensive knowledge of products and services to better assist customers.
  • Made 100-160 cold calls per day
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Implemented upselling techniques to increase revenue and move product.
  • Performed duties of a LDR and AE in a one stop shop

Account Executive

HeyTutor
08.2021 - 09.2023
  • Increased average closing rate from 6% to 13% within first 30 days of employment.
  • Averaged 80 calls a day/100+ unique sales a month
  • Expertise in selling subscription and package based products
  • Responsible for selling, explaining, matching, and supporting tutor sale as well as tutor hire.
  • Expert in client management and retention nationwide, including negotiation, deescalation, conflict resolution, follow-up, client satisfaction and upselling.
  • Onboarding experience ; focusing on culturally diverse and equitable tutoring for underserved educational communities.
  • Familiarity with SalesForce, TalkDesk, Enterprise B2B, Slack, Google Suite, and some Trullo.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Oversaw restructure of sales department from 11 personnel to two personnel- taking on all admin duties, email correspondence, and monetary actions for consumer sales department within 90 days of hire.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated strong, ethical relationships.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Provided education based expertise in regards to tutor recommendation, matching, and skill level needed.
  • Advocated for clients needs in special circumstances of ethical fairness.

Senior Sales Consultant

Hopkins Acura Of Redwood City
03.2014 - 05.2020
  • Evaluated clients' needs and created a plan of action to provide equitable solutions for customers of all income levels, regardless of credit score or past credit history. Ensured fair pricing and terms for all.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Customer satisfaction survey numbers upward of 90 percent all six years.
  • Drove dealership revenue totals by bringing in top sales numbers.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Provided comprehensive sales, procedure, and ethics training for sales new hires.
  • Developed online social media presence for company through content creation.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Answered telephone and email inquiries from potential customers.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Responded to customer inquiries via telephone and email.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Contacted associated dealerships to locate desired vehicles meeting customer specifications.
  • Explained important information regarding features and functions for various products so that customer was knowledgeable.
  • Provided high level of tailored service and education to each and every customer, helping build lucrative, lasting partnerships.
  • Achieved nationally-recognized status for sales rendered all six years.

Valet and Driver Services

All About Parking Inc
11.2012 - 12.2013
  • Established positive guest relationships through consistent delivery of excellent customer service and met diverse needs of valet customers.
  • Trained all new employees and lead groups of 3-5 valets daily.
  • Provided daily assistance to persons with various health conditions and impairments.
  • Arranged field trips for all residents to attend local theatre productions.
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Kept record of car make, model and exact location of each parked vehicle for easy retrieval.
  • Memorized over 300 residents and tendencies.

Personal Executive Assistant to Owner

San Francisco Academy for the Performing Arts
03.2010 - 09.2012
  • Served various roles for founder: managed large, diverse database of clients, assisted with enrollment and student acquisition, daily phone and email correspondence and processed payments.
  • Participated in course education and fostered culture of community, inclusivity, and positivity.
  • Organized extensive library of sheet music, maintained records and organization. Kept work space clean.
  • Provided transportation and shopping services to owner.
  • Set up lessons and cancelled lessons as needed.

Bookkeeping Assistant

CEO services
01.2011 - 03.2012
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork using QuickTime with 100% accuracy.
  • Input financial data and produced reports using QuickTime.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Use and understanding of Quickbooks

Education

Bachelor of Arts - Dramatic Art

University of California, Santa Barbara
Santa Barbara, CA

Skills

  • Well-versed in deescalation and ethical treatment of a diverse range of customers, regardless of income level or status
  • Exceptionally efficient and productive in remote sales
  • Meeting and exceeding sales goals and quotas
  • Expertise in strategic sales, negotiation, subscription sales and sales processes
  • Consultative sales approach with an instinct for closing
  • Strong ethical client relationship building and retention
  • Account management and maintenance
  • Skilled in CRM systems and remote sales systems
  • Presentation and public speaking
  • Excellent Written and Verbal Communication

Accomplishments

COSE (Council of Sales Excellence) Award Winner:

  • COSE Platinum 2019
  • COSE Gold Master 2018
  • COSE Gold Master 2017
  • COSE Gold 2016
  • COSE Gold 2015
  • COSE Silver 2014

Additional Information

  • Performed in 15+ live theatre evens between 2009-2017 in greater SF Bay Area.
  • Been involved in regular video production (scripting, filming, acting, editing, and other post production) for 15+ years
  • Toured west coast states with education based theatre company, performed and conducted Q&A's for schools.
  • Helped develop virtual curriculum for local school during pandemic shutdown.


Timeline

Outbound Sales Consultant

Intuit
10.2023 - Current

Account Executive

HeyTutor
08.2021 - 09.2023

Senior Sales Consultant

Hopkins Acura Of Redwood City
03.2014 - 05.2020

Valet and Driver Services

All About Parking Inc
11.2012 - 12.2013

Bookkeeping Assistant

CEO services
01.2011 - 03.2012

Personal Executive Assistant to Owner

San Francisco Academy for the Performing Arts
03.2010 - 09.2012

Bachelor of Arts - Dramatic Art

University of California, Santa Barbara

Similar Profiles

CREATE PROFILE
Luke Chapman