Luke Cherazard
Houston,TX
Summary
Experienced and proactive professional that is a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Multi Unit General Manager
Buffalo Wild Wings (Emerge Franchise)
Houston, TX
09.2020 - Current
- Responsible for the operational excellence and supporting the management with their assigned department and the day-to-day operations of the restaurant
- Maintained high cleanliness standards and held team members accountable
- My passion is to focus on daily sales, marketing plans and operations including costs of goods sold, labor, and guest relations
- Creating a great experience for the guest and for the employee.
- Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
- Implemented programs to motivate employees and increase morale among staff members at each location.
- Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
District Manager
KFC / Taco Bell (Emerge Franchise)
Houston, TX
04.2014 - 09.2020
- Responsible for overseeing multiple restaurant locations regarding comprehensive leadership, performance management, operational metrics, talent acquisition, people development, culture, and retention
- Aligned with Restaurant General Managers through goals-setting and achievable objectives to complete and exceed operational standards, sales, and profit goals of the restaurants within my specific market area
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
General Manager
KFC / Taco Bell (Corporate/Emerge Franchise)
Houston, TX
08.2012 - 04.2014
- Provided leadership to each employee in the unit to ensure customer-satisfaction
- Focus on build sales over last year's sales achievement
- Was accountable for coaching all employees in the establishment for operational excellence, support training initiatives, involved in process for new employee orientation, monitors training processes to ensure quality training of team members and managers.
Skills
- Customer service
- Computer literacy
- Restaurant experience
- Time management
- Food service
- Communication skills
- Leadership
- Microsoft excel
- Microsoft word
- Guest services
- Analysis Skills
- Business Development
- Business Coaching
- Financial Management
- Operations Management
Timeline
Multi Unit General Manager
Buffalo Wild Wings (Emerge Franchise)
09.2020 - Current
District Manager
KFC / Taco Bell (Emerge Franchise)
04.2014 - 09.2020
General Manager
KFC / Taco Bell (Corporate/Emerge Franchise)
08.2012 - 04.2014