Summary
Overview
Work History
Education
Skills
Timeline
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Luke Ciccarello

New Canaan,CT

Summary

Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Overview

6
6
years of professional experience

Work History

Mortgage Loan Processor

RFA Capital Corp
05.2020 - Current
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Handled any conditions sent from underwriting departments.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Processed mortgage loan applications accurately and successfully for over three years.

Sales and Marketing Assistant

Waterworks
05.2019 - 08.2019
  • Contacted prospective customers through phone calls and emails to develop business.
  • Demonstrated products to customers, answered questions, and redirected objectives to positive features.
  • Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
  • Established lasting customer relationships using active listening and problem-solving skills.

Office Assistant

Loyola University Maryland
09.2018 - 05.2019
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Tutor

Immigration Outreach Service Center
09.2018 - 01.2019
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.

Law Office Assistant

Peter J. McGuinness ESQ
06.2017 - 08.2018
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.

Education

Bachelor of Business Administration - Economics, Finance

Loyola University Maryland
Baltimore, MD

Skills

  • Information Verification
  • Financial Document Review
  • Calyx Point
  • Business Correspondence Preparation
  • Mortgage Broker Collaboration
  • Financial Underwriting

Timeline

Mortgage Loan Processor

RFA Capital Corp
05.2020 - Current

Sales and Marketing Assistant

Waterworks
05.2019 - 08.2019

Office Assistant

Loyola University Maryland
09.2018 - 05.2019

Tutor

Immigration Outreach Service Center
09.2018 - 01.2019

Law Office Assistant

Peter J. McGuinness ESQ
06.2017 - 08.2018

Bachelor of Business Administration - Economics, Finance

Loyola University Maryland

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Luke Ciccarello