Luke Conrad
Portland
Summary
Adept Tester with over 10 years of experience in product enhancement testing for SaaS companies and an AAA online game studio. Proven ability to document and reproduce development bugs with meticulous attention to detail. Strong problem-solving skills and self-directed work ethic. Committed to enhancing immersive online gaming experiences in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Test Associate 3
Experis Game Solutions
Portland
04.2024 - 01.2026
- Authenticated Child Safety feature performance in excess of 200 scenarios on VR, mobile, and web benefiting over 2 million users
- Constructed and applied thorough test plan with over 100 scenarios for asset generation safety features on Meta Horizon Studio engine
- Reduced new user experience on VR and mobile devices by 40% by documenting over 20 onboarding bugs
- Systematically replicated over 300 bugs associated with system safety features across Quest VR, iOS and Android devices
- Coordinated onboarding materials and training initiatives for new team members to optimize work readiness
Technical Tester
Bungie Inc.
Remote
01.2023 - 04.2024
- Partnered with Systems engineers and designers from Narrative, Art and Audio to regress over 300 bug fixes across 6 Destiny 2 releases
- Proactively compiled unexpected behavior from numerous development tools and documented over a dozen live bugs for Destiny 2 engineers to resolve
- Led multi-platform performance testing initiatives to collect telemetry data and ensure over 95% performance compliance across 3 Destiny 2 releases
- Created over 15 test documents for technical workflows such as performance, audio and physics testing
Senior Operations Specialist
FourKites, Inc.
Chicago
03.2019 - 09.2022
- Achieved 60% reduction in customer time to value and lowered annual overhead costs by $25,400 through successful API integration product life cycle management
- Improved product health performance by 30% through feature prioritization and test automation based on customer feedback
- Managed regular cross-functional touchpoints with engineering leadership in India and US for product roadmap coordination
- Published over 50 product pages on Confluence, creating a customer-facing knowledge base for customer success teams
Operations Manager Lead
SMS Assist
Chicago
08.2014 - 04.2019
- Implemented process improvement initiatives through strategic task delegation to exceed team KPIs by 10%
- Coordinated cross-functional exterior maintenance vendor sourcing project, resulting in 100% coverage for 260 USPS locations within 14 days of sales award
- Leveraged market rate analysis during vendor negotiations to reduce client spending by 10% and boost annual margin of profit by 8%
- Procured and trained construction professionals, ensuring 95% product compliance through use of proprietary mobile software
Education
Bachelor of Science - Advertising
University of Illinois at Urbana-Champaign
Champaign, IL05.2013
Skills
- Quality Assurance
- Project Management
- Bug tracking
- Performance testing
- Cross-platform testing
- Communication
- Problem Solving
- Product Documentation
- Process Improvement
- JIRA
- Confluence
- Miro
- Microsoft Office Suite
- Salesforce
- Postman
Timeline
Test Associate 3
Experis Game Solutions
04.2024 - 01.2026
Technical Tester
Bungie Inc.
01.2023 - 04.2024
Senior Operations Specialist
FourKites, Inc.
03.2019 - 09.2022
Operations Manager Lead
SMS Assist
08.2014 - 04.2019
Bachelor of Science - Advertising
University of Illinois at Urbana-Champaign