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Luke Cordova
Olive Branch,MS
Summary
Driven merchandising professional with proven ability to enhance product visibility and drive sales. Skilled in inventory management, visual merchandising, and strategic placement. Strong focus on teamwork and adaptability, ensuring smooth operations and consistent achievement of targets. Known for reliability and proactive approach to meeting evolving business needs.
Overview
27
27
years of professional experience
Work History
Grocery Field Merchandiser
Kroger Family of Companies
04.2021 - Current
- Implemented merchandising strategies to enhance product visibility and drive customer engagement in over 90 stores.
- Developed and executed merchandising plans to enhance product visibility and maximize sales.
- Trained and mentored new team members on effective merchandising techniques and store standards.
- Established strong relationships with vendors to ensure timely delivery of merchandise displays and materials.
- Assisted in the successful launch of new products by effectively implementing promotional materials and coordinating in-store events.
- Analyzed sales data to determine best-selling items, focusing on promoting these products for maximum revenue generation during peak periods.
- Maintained open lines of communication with retail partners, proactively addressing any concerns or issues related to merchandising execution or product performance.
District Manager
Kroger Family of Companies
04.2019 - 04.2021
- District Manager for District 6
- Led district operations to enhance efficiency and improve customer satisfaction.
- Led district operations, optimizing store performance through strategic planning and resource management.
- Implemented training programs to enhance staff productivity and customer service skills across multiple locations.
- Collaborated with cross-functional teams to streamline inventory management processes, reducing waste and improving efficiency.
- Developed and executed annual budgets, ensuring alignment with corporate financial goals and maximizing profitability.
- Conducted regular performance reviews, providing constructive feedback to managers and fostering professional development.
- Analyzed sales data to identify trends and develop targeted marketing strategies for district-wide initiatives.
Human Resources Manager
Kroger Family of Companies
05.2018 - 04.2019
- Human Resources District 6 Manager
- Developed and implemented employee onboarding programs to enhance new hire integration.
- Led recruitment initiatives to attract top talent through innovative sourcing strategies.
- Developed and implemented employee training programs to enhance skill sets and performance.
- Managed employee relations, resolving conflicts and fostering a positive workplace culture.
- Analyzed workforce metrics to drive strategic HR decisions and improve operational efficiency.
- Oversaw compliance with labor laws, ensuring organizational practices align with regulations.
- Collaborated with leadership to align HR strategy with business goals for sustainable growth.
District Operations Manager
Kroger Family of Companies
05.2017 - 05.2018
- Primary leadership responsibility is to create a friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations.
- Streamlined operational processes to enhance efficiency and reduce costs across multiple districts.
- Led cross-functional teams to implement strategic initiatives, improving overall store performance and customer satisfaction.
- Implemented safety protocols across all locations, significantly reducing workplace incidents and improving employee morale.
- Spearheaded community engagement initiatives, strengthening brand presence and building positive relationships with local organizations.
- Monitored compliance with corporate policies and regulatory requirements, ensuring operational integrity throughout all districts.
- Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
Store Manager
Kroger Family of Companies
12.2010 - 05.2017
- Responsible for supervising and directing department personnel as well as total department conditions. Accountable for maintaining merchandising standards on the sales floor as well as monitoring/controlling inventory.
- Led team in daily operations, ensuring optimal customer service and store performance.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Analyzed sales data to identify trends, adjusting strategies to maximize profitability.
- Enhanced operational processes through continuous improvement initiatives, fostering a culture of excellence among staff.
Coordinator
Kroger Family of Companies
08.2009 - 12.2010
- Responsible for supervising and directing department personnel as well as total department conditions. Accountable for maintaining merchandising standards on the sales floor as well as monitoring/controlling inventory.
- Coordinated scheduling and logistics for events, enhancing communication across departments.
- Developed training materials for staff, improving onboarding efficiency and knowledge retention.
- Analyzed performance metrics to identify improvement areas, fostering a culture of continuous enhancement.
- Led cross-functional teams in implementing new software tools, driving enhanced operational capabilities.
Assistant Manager
Kroger Family of Companies
07.2006 - 08.2009
- Responsible for the profitability of the total store, including modeling and achieving the "Customer 1st Strategy," gross profits, budgets, EBITDA, safety and sanitation, employee accountability, company policy and procedure adherence, and overall operations.
Grocery Manager
Kroger Family of Companies
11.2003 - 07.2006
- Responsible for supervising and directing department personnel as well as total department conditions.
Grocery Manager
Albertsons
08.1998 - 11.2003
- Responsible for supervising and directing department personnel as well as total department conditions.
Education
High School Diploma -
Chatfield High School
Littleton, CO01-2000
Skills
- Leadership & Management
- Proven ability to lead diverse teams and manage multiple departments within high-volume retail environments
- Experience in developing and implementing strategies to enhance customer experience and operational excellence
- Customer Service Orientation
- Strong commitment to creating a friendly customer experience by exceeding customer expectations and ensuring satisfaction
- Human Resources & Training
- Experience in recruiting, training, and developing staff to achieve high performance and employee accountability
- Project Management
- Successful participation in projects such as EzraX executive coaching and KLA Advisory Board, focusing on leadership development and operational support
- Analytical Skills
- Ability to analyze store performance metrics and identify opportunities for improvement to drive profitability
- Community Engagement
- Active involvement in community service and organizational initiatives, such as board membership at Arkansas Food Bank and leadership within the Hispanic Associate Resource Group
- Operational Excellence
- Expertise in assessing and improving store performance through effective operational execution and adherence to best practices
- Skilled in inventory management, merchandising standards, and safety compliance
Interests
Timeline
Grocery Field Merchandiser
Kroger Family of Companies
04.2021 - Current
District Manager
Kroger Family of Companies
04.2019 - 04.2021
Human Resources Manager
Kroger Family of Companies
05.2018 - 04.2019
District Operations Manager
Kroger Family of Companies
05.2017 - 05.2018
Store Manager
Kroger Family of Companies
12.2010 - 05.2017
Coordinator
Kroger Family of Companies
08.2009 - 12.2010
Assistant Manager
Kroger Family of Companies
07.2006 - 08.2009
Grocery Manager
Kroger Family of Companies
11.2003 - 07.2006
Grocery Manager
Albertsons
08.1998 - 11.2003
High School Diploma -
Chatfield High School