LUKE CORY
Lake Mary
Summary
Detail-oriented professional with expertise in technical writing, editing, and quality assurance within healthcare and defense industries. Adept at proofreading complex documents for clarity, compliance, and overall effectiveness, collaborating with teams to enhance deliverable quality. Skilled communicator proficient in industry-standard tools, committed to precision and continuous improvement. Proven ability to maintain high standards in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Correspondence Writer/Editor
Healthfirst
01.2025 - Current
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with management to identify quality assurance issues and identify solutions.
Writer and Editor
Lockheed Martin
01.2024 - 01.2025
- Developing, editing, and revising Operation & Maintenance manuals for Lockheed Martin’s Training, Logistics, and Sustainment sector
- Daily tasking consisting of content revision and editing, drafting, XML tagging, illustration and graphic design
- Ensuring military standards for technical writing are followed per customer specification
Technical Health Quality Auditor
Tegria Healthcare
08.2021 - 01.2023
- Proofread and edited provider insurance estimates and ensured customer care and satisfaction
- Utilized EHRs (Electronic Health Records) to process new patient appointments and performed audits of existing insurance statements
Contact Tracer and Data Analyst
Rhode Island Department of Health
04.2020 - 04.2021
- Analyzed data trends, performed outbound calls to interview positive cases
- Gathered relevant information to reduce the amount of COVID-19 exposure in the state of Rhode Island
- Ensured public-facing websites and information hubs had current and accurate safety information
Assistant Manager
Chick-fil-A
11.2012 - 04.2020
- Oversaw day-to-day shift operations and training of new hires
- Reconstructed and streamlined training materials
- Handled and resolved interpersonal conflicts of co-workers
- Maintained company metrics in excellence in service and guest interaction
- Increased ACSI (American Customer Satisfaction Index) scores to meet monthly goals
Education
Bachelor's of Art - English (Technical Communications)
University of Central Florida
Orlando, FL01.2024
Associate of Arts - General Studies
Valencia College
Orlando, FL01.2022
Skills
- Microsoft Office Suite
- Microsoft Sharepoint
- Salesforce CRM
- Arbortext Editor
- Adobe Photoshop
- Adobe Illustrator
Certification
SERVE Leadership Training
Course Certifications
- Writing for the Technical Profession
- Document and Project Management
- Writing for the Computer Industry
- Client-based Collaboration
Timeline
Clinical Correspondence Writer/Editor
Healthfirst
01.2025 - Current
Writer and Editor
Lockheed Martin
01.2024 - 01.2025
Technical Health Quality Auditor
Tegria Healthcare
08.2021 - 01.2023
Contact Tracer and Data Analyst
Rhode Island Department of Health
04.2020 - 04.2021
Assistant Manager
Chick-fil-A
11.2012 - 04.2020
Associate of Arts - General Studies
Valencia College
Bachelor's of Art - English (Technical Communications)
University of Central Florida
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