Luke Courtney
London,KY
Summary
Compassionate and driven professional excelling in team environments to achieve ambitious goals, foster meaningful connections, and make significant contributions to collective success. Strong believer in continuous growth and adaptability as key factors for achieving success.
Overview
4
4
years of professional experience
Work History
RSR Associate
Amazon
06.2024 - Current
- Collaborated with associates and leadership to coordinated workflow and solve operational challenges
- Trained in many specialized roles to perform specific operational task such as problem-solve, TDR and Learning Ambassador
- Train and coach new associates that have completed the onboarding process that enter operational roles
- Maintaining high standards consistently meeting performance metrics for speed and accuracy improving station efficiency
Online Fulfillment
Lowes Home Improvement
07.2023 - 09.2023
- Greeted store customers and discussed needs
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
- Followed procedures at all times for personal and team safety
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust
- Interacted with guests in friendly and knowledgeable way
- Greeted customers and directed to requested products
- Contributed to the development of new policies or procedures aimed at enhancing the online fulfillment process
Package Handler
FedEx Ground
03.2021 - 11.2022
- Followed safety regulations to maintain safe work environment
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations
- Proved successful working within tight deadlines and a fast-paced environment
- Supported team morale by fostering positive communication and collaboration among coworkers
- Improved package handling efficiency by implementing proper sorting and organizing techniques
- Communicated regularly with supervisors to provide information on delays and issues with shipments
Education
Bachelor of Science - Business Administration
University of the Cumberland's
Williamsburg, Ky06.2024
High School Diploma -
Clay County High School
Manchester, KY05-2020
Skills
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Time Management
- Product picking
- Order Fulfillment
- Critical Thinking
- Problem Solving
- Customer Relationships
- Friendly and Courteous
Timeline
RSR Associate
Amazon
06.2024 - Current
Online Fulfillment
Lowes Home Improvement
07.2023 - 09.2023
Package Handler
FedEx Ground
03.2021 - 11.2022
Bachelor of Science - Business Administration
University of the Cumberland's
High School Diploma -
Clay County High School
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