Luke Dinkel
North Richland Hills,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Budget & Research Intern
City of North Richland Hills
2023.03 - 2023.10
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Attended meetings and presentations to learn project details.
Shift lead
Marco’s Pizza
2022.05 - 2023.10
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Completed cash and credit card transactions accurately using POS software.
Server
Benihana
2020.10 - 2021.05
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Science - Political Science
University of Houston
12.2022
Skills
- Excel (pivot tables, x-lookup, macros)
- German (basic proficiency)
- Teamwork and Collaboration
- Online Research
- Operations Support
- Data Entry
- Data Collection
- Quantitative Research
Certification
Boy Scouts of America - Eagle Scout
Training
- Calculus for Business
- Organizational Crisis Communication
- Arguments, Data, and Politics
Accomplishments
Served in fraternity leadership role as New Member Trainer ensuring new members were aware of Fraternity history, vision and policies.
Timeline
Budget & Research Intern
City of North Richland Hills
2023.03 - 2023.10
Shift lead
Marco’s Pizza
2022.05 - 2023.10
Server
Benihana
2020.10 - 2021.05
Bachelor of Science - Political Science
University of Houston
Boy Scouts of America - Eagle Scout
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