Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luke Duckwall

Columbia,SC

Summary

  • Personable and adaptable, bringing deep understanding of customer satisfaction and team leadership. Proficient in developing customer-focused strategies and utilizing data-driven insights to optimize customer interactions. Committed to driving positive outcomes and fostering lasting customer relationships.
  • Technical Minded. I have always had an interest in working with my hands on cars, tractors, and other equipment and components. I have increased in skill and experience over the past two years for taking the diesel program at my high school.



Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Lead

Food Lion
09.2022 - 05.2024
  • Fostered open communication channels between frontline staff and upper management, enabling the swift resolution of any operational challenges encountered.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Aquatics Attendant

Carowinds Amusement Park
06.2022 - 08.2022
  • Adhered to local health department guidelines regarding public pools, consistently passing inspections without issue.
  • Scanned main areas to monitor for any safety risks.
  • Improved customer satisfaction by responding to inquiries and addressing concerns in a timely manner.
  • Contributed to an inclusive environment by accommodating patrons with disabilities through accessible facilities or adaptive equipment support as necessary.
  • Monitored pool usage and capacity, managing crowd control effectively during peak hours.

Education

High School Diploma -

Clover High School
Clover, SC
05-2024

Skills

  • Strategic Thinking
  • Customer Empathy
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Problem Resolution

Certification

  • Entry Level Automotive Service Excellence Certification (ASE) in Heavy Duty Brakes and Engines.
  • SP/2 Heavy Duty Diesel Certification.
  • NC3 Snap-On Digital Multimeter Certified.

Timeline

Customer Lead

Food Lion
09.2022 - 05.2024

Aquatics Attendant

Carowinds Amusement Park
06.2022 - 08.2022

High School Diploma -

Clover High School

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Luke Duckwall