Luke Dunston
Lehi,UT
Summary
Closing Disclosure agent. Solar Proposal Sales Specialist. Comprehensive Aviation Management Major - (Graduating 2024). Financially literate and educated in both accounting and finance. Experienced customer support specialist with a proven track record of assisting customers and troubleshooting technical issues. Skilled in guest relations management and sales expertise with a talent for training employees. Possesses excellent communication and interpersonal skills as well as social perceptiveness and proficiency in digital communications. Achievements include generating innovative solutions for challenging customer requests and developing a working knowledge of company products and services.
Overview
4
4
years of professional experience
Work History
Closing Disclosure Specialist
Village Capital
Dragper, UT
01.2024 - Current
- Prepared Closing Disclosures in accordance with applicable laws and regulations.
- Reviewed loan documents for accuracy and completeness prior to the creation of Closing Disclosures.
- Analyzed loan data to ensure compliance with federal, state, and local regulations.
- Maintained detailed records of all changes made to loan files during the disclosure process.
- Resolved discrepancies between lender's estimate and actual closing cost figures.
SERVER
Buca di Beppo
Midvale
09.2022 - 12.2023
- Diffused and communicated through challenging situations with customers on behalf of the restaurant to guest and company satisfaction
- Marketed and performed cold calls to advertise the restaurant
- Greeted and accommodated guests; building positive experience from first interaction
- Checked in with guests throughout meal service; replenishing drinks and catering to additional requests.
CUSTOMER SUPPORT SPECIALIST
Solo LLC
Lehi
07.2020 - 10.2022
- Generated Solar Proposals, which entails: Data Entry, Basic Web Design, Data Calculation, both Financial and Energy Production
- Communicated and Provided customer support to clients with technical and non-technical inquiries utilizing problem solving skills to identify solutions via telephone, email, and conference calls
- Applied creative thinking abilities to generate innovative solutions for challenging customer requests
- Developed working knowledge of company products and services to ensure accurate information was provided to customers
- Demonstrated excellent communication and interpersonal skills when interacting with customers in person, over the phone, or via email.
Education
BA - Aviation Science, Aviation Management
Utah Valley University
Orem, UT12.2024
High School Diploma -
Skyridge High School
Lehi, UT05.2020
Qualified Student Pilot - Total Flight Hours: 56 -
Utah Valley University
Orem, UTSkills
- Complex Customer Support
- Data Entry and Calculation
- Guest Relations Management
- Social Perceptiveness
- Training Employees
- Sales Expertise
- Digital Communications
- Quick Learning
- Technical Aptitude
- Effective Writing
- Adaptability
- Excellent Work Ethic
Accomplishments
- Eagle Scout Award
- Regents Scholarship - Utah System of Higher Education
- Honor Roll - Skyridge High School - 2020
Affiliations
- Racing Mountain Bikes in NICA League / High School
- Science Fiction Writing
- Game Master - Dungeons & Dragons - Professional Experience
- FBLA Leadership / High School
Timeline
Closing Disclosure Specialist
Village Capital
01.2024 - Current
SERVER
Buca di Beppo
09.2022 - 12.2023
CUSTOMER SUPPORT SPECIALIST
Solo LLC
07.2020 - 10.2022
BA - Aviation Science, Aviation Management
Utah Valley University
High School Diploma -
Skyridge High School
Qualified Student Pilot - Total Flight Hours: 56 -
Utah Valley University
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