Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Luke Edwin Jr

HOUSTON,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

All Web Leads
06.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trouble Shooting Software and Hardware issues

Loan Signing Agent

Self Employed
10.2016 - Current
  • Interacted with clients to prepare necessary documentation.
  • Worked with team to prepare commitment and pre-approval letters.
  • Reviewed income documents from clients and assessed suitable solutions.
  • Interviewed borrowers and took loan applications.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Compiled closing packages for drafting and presentation accuracy.

Customer Service Agent

FedEx
04.2001 - 09.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.

Education

No Degree - Comptia A+ Training Certificate

Houston Community College
Houston, TX
02.2023

Skills

  • Call Management
  • Report Generation
  • Scheduling
  • Consultative Sales
  • Data Collection
  • Complaint Resolution
  • Data Entry
  • Information Security
  • Appointment Scheduling
  • Product Knowledge
  • Account Updating
  • Customer Relationship Management (CRM)
  • Brand Representation
  • Microsoft PowerPoint
  • Problem Resolution
  • Multi-Line Phone Talent
  • Order Processing
  • Conflict Resolution
  • Critical Thinking
  • Active Listening

Additional Information

I have a very strong background in customer service and some technical support, looking for an opportunity on a part time bases remote, to help an organization/company with their help desk needs and also the ability to grow within the company. I am passionate about Information Technology and willing to learn and train to further the growth of the company that gives me an opportunity.

Timeline

Customer Service Representative

All Web Leads
06.2023 - Current

Loan Signing Agent

Self Employed
10.2016 - Current

Customer Service Agent

FedEx
04.2001 - 09.2016

No Degree - Comptia A+ Training Certificate

Houston Community College

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Luke Edwin Jr