LUKE ELFERING
Summary
Motivated sales professional with more than eight years of sales experience. Passionate for helping others achieve their goals. Creative and dedicated to exceeding customer expectations and delivering results.
Overview
8
8
years of professional experience
Work History
Business Development
Delta ModTech
05.2021 - Current
- Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Collaborated with internal cross-functional teams, including support, engineering, and project coordinators to implement customer success strategies, ensuring a seamless and positive customer experience at every stage of the journey.
- Coordinated and facilitated business review meetings, preparing agendas & presentations and gathering insights, to drive strategic decision-making and improve client relationships.
- Proactively identify and pursue new business opportunities, contributing to the company's overall market expansion.
- Participated in 20+ trade shows and industry events, building connections and promoting company initiatives.
- Plan and organize monthly customer visits, ensuring effective engagement and relationship building.
- Selected to mentor a new business development employee, providing guidance and support to ensure successful onboarding and integration.
- Assisted in implementing Salesforce for the sales team, facilitating training and ensuring smooth adoption.
- Exceeding sales key proformance indicators on a regular basis.
Furniture Sales Consultant
Staples Business Advantage
10.2017 - 05.2021
- Supported numerous key accounts across various industries, including healthcare, education, commercial, and government sectors.
- Identified and delivered prescriptive solutions tailored to customer needs, enhancing client satisfaction.
- Generated daily quotes and detailed reports to assist customers in making informed purchasing decisions.
- Strategized with account teams to improve service for Staples' largest furniture accounts, ensuring high standards of delivery and support.
- Maintained key performance indicators, consistently meeting service expectations and ensuring operational excellence.
- Conducted structured client analyses and maintained meticulous records within CRM systems.
- Designed customized layouts in collaboration with clients, ensuring alignment with their specific requirements and site logistics.
- Executed post-delivery follow-ups to gauge customer satisfaction and identify areas for improvement.
Furniture Account Consultant
Staples Business Advantage
05.2017 - 10.2017
- Initiated and closed profitable furniture sales
- Prospected and found new furniture clients
- Built relationships with clients, architects, and outside contracted professionals to facilitate and supervise projects from specifications to installation
- Developed innovative and creative approaches to increase furniture sales within existing accounts
Sales Apprentice Consultant
Staples Business Advantage
06.2016 - 05.2017
- Cross-trained in Staples BO$$ Categories (Facilities, Print, Technology and Furniture)
- Increased sales effectiveness through Staples Advantage sales strategy training
- Worked with Staples Account Leaders to help identify opportunities and drive sales within their book of business
- Built customer proposals and presentations
Education
Bachelor of Arts - Marketing with Professional Sales Certificate
University of Wisconsin- Eau Claire
Eau Claire, WI06.2016
Skills
- Customer Service
- Strategic Account Management
- Presenting
- Relationship Building and Client Retention
- Business Strategy & Planning
- Salesforce
- Lead Generation Tools
- Microsoft Office
Timeline
Business Development
Delta ModTech
05.2021 - Current
Furniture Sales Consultant
Staples Business Advantage
10.2017 - 05.2021
Furniture Account Consultant
Staples Business Advantage
05.2017 - 10.2017
Sales Apprentice Consultant
Staples Business Advantage
06.2016 - 05.2017
Bachelor of Arts - Marketing with Professional Sales Certificate
University of Wisconsin- Eau Claire
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