LUKE FAGER

• Company Overview: Crested Butte Colorado. Currently in Central Florida
• Oversee operations of 3 distinct food & beverage outlets, managing departmental managers and full teams to ensure high performance and alignment with company standards.
• Drive financial performance and guest satisfaction by implementing cost controls, streamlining service operations, and launching innovative marketing and promotional strategies.
• Collaborate with executive leadership to align F&B strategy with resort-wide objectives and guest service excellence.
• Cultivate a strong team culture by leading staff development initiatives, mentoring supervisors, and enhancing team cohesion and retention.

• Elevation Hotel and Spa

- Directed, trained, and led a team of 30-50 staff in all aspects of F&B in a high volume restaurant with a $4M portfolio.

- Developed and implemented strategies to increase restaurant revenue and profitability targeting partnerships and activations.

- Designed comprehensive training materials and curated innovative menus to align with brand standards.

- Responsible for inventory management, ordering, and maintaining budget constraints and profit margins.

• Elevation Hotel and Spa Task Force

Selected by Highgate Hotels to lead a temporary assignment, enhancing F&B operations through organizational improvements, staff training, and strategic redesigns.

- Enhanced team morale and motivation through effective leadership and team engagement strategies.

- Streamlined work loads to create effective and consistent results in overall operation.

- Delivered hands on training and mentorship to improve service standards.

• Hilton Double Tree

- Managed all aspects of food and beverage including banquets/catering.

- Lead strict liquor profit margins.

- Creation of recipes/ Menu engineering.

- Promotion and marketing of events and specials.(social media, banners, posters, etc..).

- Oversaw inventory management and ordering of supplies to maintain optimal stock levels.

- Developed and implemented staff training programs to improve service standards.

- Managed daily operations of a busy restaurant, ensuring high customer satisfaction.

- Collaborated with kitchen staff to create seasonal menus and specials.

• Company Overview: Tucson Arizona
• Assisted all positions in F&B including leading and managing in a Forbes 5 star 5 diamond resort.
• Led and upheld Forbes and Ritz-Carlton standards, culture, and practices across all aspects of operations.
• Nominated for 5 star employee during quarters 1, 2, and 3 of 2022.
• Ranked #1 Ritz pool in US 2 years in a row.
• Highest Forbes 5 star audit scores at the Ritz Carlton Dove Mountain demonstrating unparalleled quality.