Luke Francis
Woodstock,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Vibe Holdings
03.2021 - 11.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed store organization, maintenance, and purchasing functions.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Collaborated with Product Development Manager to develop and implement product improvements to enhance performance.
Shift Leader
Adventure Air Sports
04.2019 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Education
Nursing Science
Chattahoochee Technical College
Marietta, GASkills
- Finance and Accounting Oversight
- Special Promotions Planning
- Business Growth Initiatives
- Pricing and Markdowns
- Staff Management
- Sales Expertise
- Product and Service Sales
- Transaction Processing
- Inventory Tracking and Management
- Time Management
- Issue Resolution
- Customer Relations
Timeline
Assistant Store Manager
Vibe Holdings
03.2021 - 11.2023
Shift Leader
Adventure Air Sports
04.2019 - 03.2021
Nursing Science
Chattahoochee Technical College