Luke Friedman
Miami,FL
Summary
Quality-driven product manager with several-year background carrying products from conception to production. Excellent technical knowledge and presentation skills. Firm grasp of product composition, structure and applications.
Overview
14
14
years of professional experience
Work History
Product Manager
Nuevo Mundo USA
Miami, FL
12.2017 - Current
- Collaborated with stakeholders to define product requirements and user stories.
- Monitored industry trends and identified opportunities for innovation within the product portfolio.
- Led project planning sessions to map out timelines for feature releases.
- Worked with sales teams to land customer wins in complex deals.
Instacart Shopper
Instacart
Miami, FL
12.2017 - Current
- Loaded groceries into customers' vehicles in a safe manner.
- Provided exceptional customer service throughout the shopping experience.
- Rated as top shopper by time metrics and items picked quality control
Sales Associate
Nordstrom
Aventura, FL
10.2021 - 05.2022
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
Sales Representative
Life Alert
Fort Lauderdale, FL
03.2013 - 06.2017
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
Retail Sales Consultant
AT&T
Coral Springs, FL
10.2010 - 02.2013
- Attended regular training sessions on new products and services offered by the company.
- Upsold add-on items such as warranties or extended service plans when appropriate.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
Education
Bachelor of Science - Legal Studies
Indiana University Bloomington
Bloomington, IN05-2008
Skills
- End to End Feature Delivery
- Project Planning
- Business Development
- Product positioning
- Research and trend analysis
- Brand building
Timeline
Sales Associate
Nordstrom
10.2021 - 05.2022
Product Manager
Nuevo Mundo USA
12.2017 - Current
Instacart Shopper
Instacart
12.2017 - Current
Sales Representative
Life Alert
03.2013 - 06.2017
Retail Sales Consultant
AT&T
10.2010 - 02.2013
Bachelor of Science - Legal Studies
Indiana University Bloomington
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