Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luke Geisel

Vancouver

Summary

Motivated and service-oriented hospitality professional with hands-on experience in front desk operations, guest relations, and team support. Eager to grow into a leadership role as an Assistant General Manager by applying strong organizational skills, attention to detail, and a passion for delivering exceptional guest experiences. Proven ability to support daily hotel operations, assist with training staff, manage payroll systems (e.g., ADP), and review audit packs for accuracy. Committed to fostering a positive team environment and upholding brand standards in all areas of hotel management.

Overview

3
3
years of professional experience

Work History

Assistant General Manager

Sonesta ES Suites
06.2024 - Current
  • Handled cash accurately and prepared deposits.
  • Resolved problems promptly to elevate customer approval.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Scheduled employees, using an HLO software to provide accurate labor hours for hotel needs.
  • Managed accounts receivable processes, including invoicing, payment tracking, and collections.
  • Utilized ADP to process and manage timecards for about 20 employees, ensuring accuracy for the payroll process.
  • I process invoices using EPRO and Yardi for quick and accurate payment.
  • Reviewed daily audit packs to ensure accuracy, compliance with internal controls, and proper documentation of financial transactions.


Front Desk Supervisor

Sonesta ES Suites
08.2023 - 06.2024
  • Coordinated with housekeeping and maintenance, to meet all guest needs.
  • Trained and supervised front desk personnel to ensure excellent customer service and operational efficiency.
  • Scheduled and assigned daily work and activities for team members.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Developed and updated internal documentation to support team members with daily procedures and task management.

Guest Service Associate

Sonesta ES Suites
07.2022 - 08.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Accepted and organized mail for pickup.

Education

Associate of Arts -

Clark College
Vancouver, WA
06-2018

Skills

  • Payroll processing (eg, ADP, Paychex)
  • Accounts receivable and payable
  • Daily audit pack review
  • Reputation management (eg, responding to reviews on Google, TripAdvisor)
  • Staff training and onboarding
  • Hotel PMS (Opera)
  • Microsoft Office Suite (Excel, Outlook, Word)
  • Front desk and housekeeping coordination
  • Scheduling and labor cost control

Timeline

Assistant General Manager

Sonesta ES Suites
06.2024 - Current

Front Desk Supervisor

Sonesta ES Suites
08.2023 - 06.2024

Guest Service Associate

Sonesta ES Suites
07.2022 - 08.2023

Associate of Arts -

Clark College

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