Luke Gilson
Bastrop,TX
Summary
I am a motivated resourceful team player known for having high productivity, leadership and communicative talents, a proactive can do/will do attitude. Whilst being efficiently detail oriented. Experienced in fast-paced environments and adaptable to any an all changes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Director of Operations
Outlaw Enterprises
Bastrop, TX
11.2021 - Current
- Defining, implementing, and revising operational policies
- Developing and executing new growth directives
- Working with the human resources department to create job descriptions, hire competent personnel, and oversee employee training programs
- Collaborating with human resources to develop and implement staff evaluation parameters
- Communicating with departmental heads to develop financial plans and ensure company-wide compliance
- Monitoring company revenue margins and conducting budget reviews to maximize profits
- Overseeing client support services
- Managing procurement and resource allocation
Customer Service
Shulman Theaters Lost Pines 8
Bastrop, TX
04.2024 - 06.2024
- I give guests the best possible interaction, at the Arcade, Bowling, and Concessions and give remarkable service while delivering food to their seats.
Team Member Trainer
Chick-fil-A Restaurants
Bastrop, TX
08.2022 - 04.2024
- I provide guests with a remarkable dining experience every day by working as a team to give each guest the quickest, highest-quality personalized experience possible
- The Team Member also treats those they work with and guests with honor, dignity, and respect - all day, every day
- Furthermore:
- While working Front Counter I did the following:
- Create eye contact, share a Smile, Speak enthusiastically, and stay connected to the guest
- Take accurate and timely orders
- Fulfill guests' orders by preparing beverages and sauces
- Complete table touch-ins during the guest's visit
- Train Future Co-Workers how to do their job efficiently.
Education
High school diploma -
Bastrop High School
Bastrop, TX05-2024
Skills
- Responsibility
- Leadership
- Communication
- Professionalism
- Cash handling
- Hospitality
- Conflict management
- Task Delgation
- Training & development
- Shift management
- POS
- Supervising experience
- Restaurant experience
- Interviewing
- Guest services
- Databases
- Schedule Management
- Problem-Solving
Certification
- Driver's License, 08/01/23, 08/01/25
- Food Handler Certification, 08/01/22, 08/01/24
- CPR Certification, 07/01/24, 07/01/29
- ServSafe Food Manager, 07/01/24, 07/01/29
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Languages
English - Fluent
Languages
English
Professional
American Sign Language
Limited
Assessments
Sales Skills - Proficient
April 2023
• Influencing and negotiating with customers.
Customer Focus & Orientation- Proficient
April 2023
• Responding to customer situations with sensitivity.
Supervisory Skills: Motivating & assessing employees - Proficient
April 2023
• Motivating others to achieve objectives and identifying improvements or corrective actions.
Food Service: Customer Situations- Proficient
March 2024
• Identifying and addressing customer needs in a food service setting.
Work Style: Reliability - Proficient
January 2024
• Tendency to be reliable, dependable, and act with integrity at work.
Basic Computer skills - Proficient
April 2023
• Preforming basic computer operations and troubleshooting common problems.
Timeline
Customer Service
Shulman Theaters Lost Pines 8
04.2024 - 06.2024
Team Member Trainer
Chick-fil-A Restaurants
08.2022 - 04.2024
Director of Operations
Outlaw Enterprises
11.2021 - Current
High school diploma -
Bastrop High School