Luke Glenna
Edina ,MN
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced customer service environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Professional Football Player
European League of Football
Barcelona & Madrid , Spain
04.2023 - 09.2024
- Organizing and participating in team practices and drills to improve individual and team performance.
- Consistently demonstrating strong leadership qualities both on the field and off the field.
- Connecting and building long-lasting relationships with teammates and coaches from all over the world.
Lululemon Sales Associate
Lululemon Athletica
Bloomington MOA, MN
12.2022 - 04.2024
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Server/Host
Highland Grill
Saint Paul, MN
06.2021 - 08.2021
- Greeted guests in a polite and direct fashion, ensuring proper understanding, and an enjoyable experience.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Bachelor of Arts in Business Administration - General Business Management -
University of Saint Thomas
Saint Paul, Minnesota12.2023
Skills
- Order Management
- Guest Engagement
- Exceptional customer service
- Positive and professional
- Continuous Improvement
- Problem-solving aptitude
Volunteer Experience
- Edina Football Association Referee 2017, Present
- St. Jude Children’s Hospital, 09/2018, Present
- Bolder Options, 2017, Present
Activities
University of Saint Thomas football player 2018-2022 - All-American
Love to coach youth football/basketball in my spare time
Enjoy traveling Europe and experiencing new things
Languages
Spanish
Professional
Timeline
Professional Football Player
European League of Football
04.2023 - 09.2024
Lululemon Sales Associate
Lululemon Athletica
12.2022 - 04.2024
Server/Host
Highland Grill
06.2021 - 08.2021
Bachelor of Arts in Business Administration - General Business Management -
University of Saint Thomas
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