Luke Golden
Pullman,WA
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
12
12
years of professional experience
Work History
Management Assistant
Enterprise Rent-a-Car
07.2023 - Current
- Daily responsibilities include fleet logistics, keeping customers current on contracts, working with and marketing to corporate accounts, selling products and brand to customers.
- Instrumental in growing branch by 37 percent from May to June.
- Helped increase three month customer service score.
- Problem solving to ensure customers have a satisfactory experience at location.
- Working with other branches to move vehicles where needed.
- Marketing to local businesses to increase business.
- Weekly service call with current accounts to ensure needs are being met.
Assistant Manager
Enterprise Rent-A-Car
02.2023 - 06.2023
- Promoted to oversee the operation of Revere Hotel location in downtown Boston
- Directly managed 8 employees and oversaw the movement of over 120 vehicles
- Responsible for profitability, customer service and growth
- Increased branch vehicle size by 42 percent from February to June
- Increased monthly customer service score by 16 percent and 6 percent over corporate average.
- One of two branches in Boston and surrounding area to have a customer service three month average score over 90 percent from April through June
- Involved in hiring process to determine candidates hire ability
- Created weekly and month schedule to appropriately staff office.
- Developed one trainee to be eligible for promotion.
Assistant Manager
Enterprise Rent-a-Car
07.2022 - 06.2023
- Tri-branded assistant manager at Boston Logan Airport for Enterprise, Alamo and National Rental Car
- Directly managed 10 employees and supervised up to 25 employees per shift
- Oversaw a fleet of 7500 vehicles in peak season with over 2000 transactions pre day
- Ensured smooth flow of business to provide exceptional customer service and profitability
- Assisted in developing 7 employees to be promotable.
Management Trainee
Enterprise Rent-a-Car
05.2021 - 02.2022
- Completed management trainee program.
- Essential in ensuring profitability and growth of branch.
- Trained and developed seven new hires.
- Consistently a top sales person in area.
Lab Worker
Express Employment
12.2020 - 04.2021
- Employed through Express Employment, a temp agency, but work at PIVet DX as a lab worker producing COVID19 tests
- Responsible for vial assembly that includes placing, capping and removing/performing a quality check on the vials
- Perform quality check before packaging bundles of 50 vials per package and then box the packages of vials to be shipped to our customer
- Specially trained and trusted to operate our vial labeling machine, boxing vials that are to be ship, wrap pallets, operate our hydraulic pallet lift and to perform warehouse manager responsibilities for when warehouse supervisor is absent.
Education and Stewardship Coordinator
Save Our Canyons
06.2018 - 05.2020
- Hired as Americorps intern in June of 2018 through December of 2018
- Hired onto staff Save Our Canyons staff after finishing Americorps position
- Developed Save Our Canyons Kids program and the Wilderness Stewardship Project
- Created 8 documents through the wilderness education plans for the Salt Lake City Rangers District
- Coordinated and led 50 educational hikes that educated 750 students
- Organized and led 20 maintenance hikes and volunteer events in multiple wilderness areas with over 200 volunteers
- Initiated and developed partnerships with over 10 local businesses and organizations
- Collaborated and independently wrote grants for 5000 to 15,000 dollars
- Increased number of students educated by 600 percent from 125 in 2018 to 625 in 2019.
Manager/Cashier
Next Generation Sales Tent
08.2012 - 08.2017
- Managed 20 workers to optimize organization and ensure a smooth operation
- Tracked and managed the tent's gross income of over $10,000 each year
- Communicated with the public, while selling crafts cooperatively including my own hand crafts.
Education
Bachelor of Arts - Environmental Studies
Westminster College
Salt Lake City, UT05.2018
Skills
- Adaptability
- Planning
- Public speaking
- Critical thinking
- Microsoft Word/Powerpoint
- Project/program management
- Effective communication
- Team work
- Communication
Accomplishments
- Nominated by Save Our Canyons Executive Director Carl Fisher for being one of Utah's top 5 environmental educators under 25 years of age.
Utah Society for Environmental Education’s Utah Beehive 5 Under 25 Award, Aug. 2019
Timeline
Management Assistant
Enterprise Rent-a-Car
07.2023 - Current
Assistant Manager
Enterprise Rent-A-Car
02.2023 - 06.2023
Assistant Manager
Enterprise Rent-a-Car
07.2022 - 06.2023
Management Trainee
Enterprise Rent-a-Car
05.2021 - 02.2022
Lab Worker
Express Employment
12.2020 - 04.2021
Education and Stewardship Coordinator
Save Our Canyons
06.2018 - 05.2020
Manager/Cashier
Next Generation Sales Tent
08.2012 - 08.2017
Bachelor of Arts - Environmental Studies
Westminster College