Luke Gonzalez
Westminster,MD
Summary
Result-driven operations professional with extensive experience optimizing procurement, inventory control, multi-department workflows within high-volume hospitality and foodservice environments. Skilled in problem solving and effectively communicating coaching lessons with team members. Proven ability to implement efficient systems that reduce waste, control costs, and improve operational reliability. Known for strong leadership, event execution, and the versatility to support multiple operational functions. Proficient at fostering collaboration across teams to enhance productivity and deliver consistent, high-quality outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
The Classic Catering People
Owings Mills, MD
07.2025 - Current
- Assisted in developing and refining SOPs to improve efficiency and consistency across commissary and event operations.
- Collected and evaluated KPIs across event execution, waste reduction, and client satisfaction to identify trends and optimization opportunities.
- Managed all repaid and maintenance operations to ensure the commissary remained fully functional and compliant.
- Monitored supplier performance in terms of quality, delivery, and responsiveness to ensure compliance with contractual agreements.
- Enforces food safety regulations and ensure suppliers comply with health and safety standards.
Assistant Procurement Manager
The Classic Catering People
Owings Mills, Maryland
12.2019 - 07.2025
- Monitors purchasing budgets, identifying cost-saving opportunities without compromising service quality.
- Develops and maintains relationships with purveyors, ensuring consistent delivery of fresh, quality ingredients.
- Assists in menu pricing strategies by analyzing food costs, and negotiating efficient deals from suppliers.
- Enforces a work system, resulting in a reduction of waste with perishable products and alcohol.
- Cross-trained as an off-premise event manager, chef, warehouse lead, truck driver, bartender, and server.
Front of House Manager
Snickerdoodles Bakery And Coffee House
Hampstead, Maryland
06.2014 - 11.2019
- Enforces a positive team environment by encouraging teamwork, resulting in a low turnover rate.
- Develops strong relationships with guests, addresses complaints promptly, and ensures a positive dining experience.
- Performs cash-handling activities and secures bank deposits.
- Train baristas on company policies, proper procedures, and proper food and beverage handling.
- Monitors inventory levels closely to minimize waste, while keeping costs under control through careful procurement decisions.
Education
Business Administration
McDaniel College
WestminsterSkills
- Inventory management
- Food safety compliance
- Event execution
- Problem solving
- Team leadership
- Effective communication
- Workforce management
- Customer relationship management
Certification
ServSafe Food Manager
ServSafe Allergen
MDOT
ServSafe Allergen
MDOT
Timeline
Operations Manager
The Classic Catering People
07.2025 - Current
Assistant Procurement Manager
The Classic Catering People
12.2019 - 07.2025
Front of House Manager
Snickerdoodles Bakery And Coffee House
06.2014 - 11.2019
Business Administration
McDaniel College