Luke A. Guida
Ship Bottom,NJ
Overview
4
4
years of professional experience
Work History
Receptionist/Bookkeeper
Island Realty
Surf City, NJ
01.2022 - Current
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Calculated deductions and processed payroll for employees.
- Reported financial data and updated financial records in ledgers and journals.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Sales Associate
B & B Department Store South
Ship Bottom, NJ
08.2020 - 10.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Car Wash Attendant
Sea Foam Car Wash
Manahawkin, NJ
05.2019 - 08.2019
- Detailed interior of vehicles, including vacuuming, window cleaning and dressing of leather and dash areas to preserve vehicle interior.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Pro Shop Attendant
Sea Oaks
Tuckerton, NJ
04.2017 - 08.2018
- Assisted in merchandising by creating new, interesting and visually pleasing displays within store.
- Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
- Assisted club members with cleaning and storage of golf bag and clubs.
- Educated members and customers on new products, services and discounts to promote additional sales.
- Operated cash register to accept cash, credit card and gift card payments.
- Stocked and restocked inventory on sales floor to boost sales and meet company demands.
- Took phone calls to book tee times and answer questions pertaining to golf operations.
- Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
Sales Associate
Dicks Sporting Goods
Manahawkin, NJ
11.2017 - 01.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Pool Maintenance Technician
Hutchison Pools
Beach Haven, NJ
03.2016 - 08.2016
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Maintained clean, safe and appropriately stocked company vehicle.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
Lifeguard
Thundering Surf Waterpark
Beach Haven, NJ
05.2013 - 08.2014
- Monitored safety of all guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Consulted with emergency personnel while securing scene.
- Checked pool and surrounding areas for hazardous conditions.
- Saved distressed persons using rescue techniques and equipment.
- Attentively monitored swimmers to identify distress.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Golf Cart Attendant
Greenbrier Oceanaire Country Club
Waretown, NJ
03.2012 - 08.2012
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Monitored all play on golf course, including pace of play, repairing ball marks, fixing divots and verifying players tee off at scheduled times.
- Used Picker to recover range balls.
- Organized and arranged golfers' tee times to keep course activities running smoothly.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Restaurant Busser
The Gateway
Ship Bottom, NJ
06.2011 - 08.2011
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Education
Bachelor of Arts - Business Studies
Stockton University
Absecon, NJ05.2020
Associate of Science - Business Administration
Ocean County College
Toms River, NJ12.2013
Skills
- Stocking and replenishing
- Sales trends
- Relationship building
- Cash Handling
- Exceptional customer service
- Cash register operation
- Point of sale operation
- Problem-solving skills
- Professional demeanor
Timeline
Receptionist/Bookkeeper
Island Realty
01.2022 - Current
Sales Associate
B & B Department Store South
08.2020 - 10.2020
Car Wash Attendant
Sea Foam Car Wash
05.2019 - 08.2019
Sales Associate
Dicks Sporting Goods
11.2017 - 01.2018
Pro Shop Attendant
Sea Oaks
04.2017 - 08.2018
Pool Maintenance Technician
Hutchison Pools
03.2016 - 08.2016
Lifeguard
Thundering Surf Waterpark
05.2013 - 08.2014
Golf Cart Attendant
Greenbrier Oceanaire Country Club
03.2012 - 08.2012
Restaurant Busser
The Gateway
06.2011 - 08.2011
Bachelor of Arts - Business Studies
Stockton University
Associate of Science - Business Administration
Ocean County College
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