Luke Hall
Nashville,TN
Summary
Strategic Sales Trainer actively pursuing an opportunity to bring value to to Sales Teams. Highly skilled in developing training manuals and protocols to increase new hire retention and increase knowledge and skill development for all associates.
Overview
15
15
years of professional experience
Work History
Sales Trainer
Concentrix
02.2022 - 12.2023
- Supports Google SMB And SDR Team (40 + Sales Reps and 5 Sales Managers) with Technical and Sales Support
- Build and Present Weekly and Quarterly Business Reviews for both Google SMB Teams (Cloud, SDR, Public Sector)
- Create and Present Training(s) based on Business Needs utilizing Google proprietary LMS Systems powered by Coursera
- Training's centered around various SaaS products including Microsoft Office 365, Microsoft Sharepoint, Google Workspace, Google Cloud Platform
- Utilize Salesforce to build Reports for improved Performance and Business Insights
- Increased sales team productivity by developing and implementing comprehensive training programs.
- Enhanced employee retention through ongoing coaching and mentoring for newly hired sales professionals.
- On-boarded and Training of Cloud SMB and SDR Sales Team(s); Customer Engineer, Business Development Rep, Inside Sales Rep, Sales Development Rep
- Streamlined onboarding process for new hires, ensuring proper training in product knowledge, sales techniques, and company policies.
- Facilitated virtual, in-person and blended learning sessions.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Reduced time spent in the field by creating efficient role-play scenarios for realistic practice during training sessions.
- Improved overall team performance by conducting regular assessments and providing constructive feedback on individual progress.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Fostered positive learning environments that encouraged open dialogue, collaboration, and continuous improvement among team members.
Business Development Representative
ServiceSource
06.2019 - 02.2022
- Prioritize and properly vet possible sale's opportunities in order to pass along to Account Teams
- Selling of various SaaS products including Google Workspace and Google Cloud Platform
- Build relationships with potential customers and businesses
- Build Reports in order to properly track Daily, Weekly, Monthly, and Quarterly Goals
- Helping to train new associates in using various tools needed to conduct their workday
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed business pipeline using cold and warm techniques.
- Used SalesForce to handle current portfolio and prospective leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Managed a diverse portfolio of clients across multiple industries, ensuring deep understandings of each sector''s unique challenges and opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Career Specialist
Tennessee Department of Labor & Workforce Development
12.2016 - 12.2018
- Streamlined job search process for clients through targeted networking strategies and resume refinement.
- Organized successful job fairs that connected employers with skilled candidates seeking new opportunities.
- Helped students evaluate course choices and select relevant classes.
- Maintained knowledge of market and diverse career opportunities.
- Conducted in-depth assessments of client skills, interests, and values to determine best-fit careers.
- Increased client interview success rates with tailored mock interviews and constructive feedback.
- Assisted clients in building successful job search strategies.
- Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
- Introduced special outreach programs to department chair in effort to increase institution's interest in community service.
Customer Service Representative
HireRight
01.2016 - 05.2016
- Answering calls from clients regarding status of background checks that were ordered for possible applicants
- Defusing customer complaint calls and handling escalated situations
- Helping to assist in getting background reports completed in a timely matter for clients
- Delivered prompt service to prioritize customer needs.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Roadside Assistance
AAA
09.2015 - 12.2015
- Answering phone calls regarding customers needing roadside assistance
- Pinpointing customer's location in order to send assistance to them
- Calming customers who might be scared or lost
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Manager
GameStop
08.2008 - 06.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored security to protect employees, customers and property.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Created employee schedules to align coverage with forecasted demands.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
McGavock High School
Nashville, TN05.2004
Skills
- Customer relations
- File management
- Inventory management
- Report Writing
- Employee Training
- Technical Support
- Information Technology
- New Hire Training
- Program Management
- Salesforcecom
- Training material development
- Objection handling
- Data organization
Timeline
Sales Trainer
Concentrix
02.2022 - 12.2023
Business Development Representative
ServiceSource
06.2019 - 02.2022
Career Specialist
Tennessee Department of Labor & Workforce Development
12.2016 - 12.2018
Customer Service Representative
HireRight
01.2016 - 05.2016
Roadside Assistance
AAA
09.2015 - 12.2015
Assistant Manager
GameStop
08.2008 - 06.2015
High School Diploma -
McGavock High School