Luke Hang
Maple Grove,MN
Summary
Bilingual Computer Systems Analyst proudly offering over 6 years' experience diagnosing system issues and applying mitigating techniques. A polished professional with expertise in Windows environments. Offering a background in monitoring server and workstation status.
Overview
7
7
years of professional experience
Work History
Computer Systems Analyst
Summit Mortgage Corporation
Minneapolis, MN
09.2017 - 08.2021
- Handled all tickets from Happy Fox and Datto RMM ticketing system.
- Relayed complex computer details to non-technical personnel in terms for easy understanding.
- Reviewed emerging technologies to provide efficiencies to company's existing computer system.
- Analyzed employees current computer systems and devised methods for added functionality.
- Coordinated installation of updated computer programs and systems.
- Codified system infrastructural details and operating procedures to strengthen controls and maintain performance.
- Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
- Expanded systems with new features and structural components.
- Coordinated installation of Multi-Factor Authentication and encrypted company computers using Bit Locker.
- Setup and manage 300 users with new phone systems
- Documented all information using I.T Glue including onboarding and offboarding users
- Managed all password resets for users and various applications
- Supported clients on-site in multiple locations
Consultation Agent
Geek Squad
Minneapolis, MN
02.2016 - 07.2017
- Test and diagnose H/W problems and see if in-store repair is applicable.
- Checked computers in for tech support service or new setups.
- Handled phone calls that were related to troubleshooting computers, tablets, phones etc.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Specialist
Best Buy
02.2015 - 02.2016
- Provided assistance with Best Buy products.
- Cashier and Customer Service.
- Recommended improvements to products and services to mitigate complaints.
- Reviewed account and service histories to identify trends and issues.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Provided outstanding [Type] service to new and long-standing customers by attending closely to concerns and developing solutions.
Operator
St. Jude Medical, Assemble Medical Devices
01.2014 - 01.2015
- Calibrated each machine at beginning and end of each shift.
- Evaluated materials for quality and sorted parts and final products.
- Created and maintained detailed daily activity logs.
- Compiled operational data into reports to help management spot trends and resolve problems.
- Monitored operating power plant equipment and readouts to identify problems and pursue corrective action.
- Accomplished tasks according to schedule and helped struggling team members.
- Reviewed documentation and work order requirements.
Education
Associate - Information Systems Analyst
Anoka Technical College
Anoka, MN04.2017
Skills
- Microsoft Azure
- Hardware and software configurations
- End user training
- Software quality assurance
- New functionalities
- Instruction manual creation
- Information security
- Programming and design skills
- Business operations
- Customer service
- Relationship development
- Security systems
- MS Office
- Administrative support
- Team management
- Proficient in Microsoft Office
- Windows Operating Systems
- Antivirus
- Encryption
- Software management
- System diagnostics
- Active Directory
- IT Glue
- Printers
Additional Information
- Willing to relocate to:, Authorized to work in the US for any employer
- Experienced with Computer Technologies and Repair. Efficient with developing unique troubleshooting techniques, executing high repairs and successful with serving customers. Some knowledge of technical and practical guidance on how to prevent future problems and prolong product longevity.
Timeline
Computer Systems Analyst
Summit Mortgage Corporation
09.2017 - 08.2021
Consultation Agent
Geek Squad
02.2016 - 07.2017
Customer Service Specialist
Best Buy
02.2015 - 02.2016
Operator
St. Jude Medical, Assemble Medical Devices
01.2014 - 01.2015
Associate - Information Systems Analyst
Anoka Technical College
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