Luke Hanzlik
El Granada,CA
Summary
Results-driven hospitality and sales professional with over 10 years of experience in building and maintaining strong client relationships to drive business growth and exceed expectations. Proven ability to guide clients through every stage of a project—from conception and design to execution and completion—while delivering exceptional service. Committed to maximizing profitability through strategic decision-making and personalized client support. Known for a personable approach, integrity, and a passion for fostering long-term professional partnerships.
Overview
12
12
years of professional experience
Work History
Sales Engineer
Heat Transfer Equipment Company
07.2019 - Current
- Serving as the primary contact for all current and upcoming projects within a designated sales territory.
- Responsible for cultivating new contractor and client relationships while maintaining and strengthening existing ones for repeat business, cultivating a strong network within the industry.
- Focused on maximizing profitability and delivering outstanding support throughout the entire sales process.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
Assistant Banquet Manager
Meritage Resort and Spa
07.2017 - 06.2019
- Managed a banquet department of 50+ employees (training, disciplining, supervising, payroll).
- Collaborated with sales team to create customized event proposals, resulting in increased bookings.
- Developed personalized menus based on client preferences while adhering to budget constraints.
- Oversaw inventory management, reducing waste and optimizing cost efficiency.
- Enhanced guest satisfaction by efficiently coordinating banquet events and ensuring timely service.
- Managed event setup and breakdown, adhering to strict timelines and maintaining the highest standards of cleanliness.
- Coordinated with external vendors for successful delivery of event materials such as flowers, linens, or AV equipment.
- Ensured compliance with all health department regulations through regular inspections and ongoing education of staff members.
Banquet Manager
Oceano Hotel and Spa
06.2013 - 06.2017
- Managed banquet team of 20+ employees
- Directed and managed banquet functions for 200-person events.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Supervised and mentored kitchen and serving staff.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Education
Bachelor of Arts - Communications
San Francisco State University
San Francisco, CA05-2020
Skills
- MS Office
- CRM Software
- Project Management
- Communication
- Collaboration
- Time Management
- Relationship building
- Staff management
Timeline
Sales Engineer
Heat Transfer Equipment Company
07.2019 - Current
Assistant Banquet Manager
Meritage Resort and Spa
07.2017 - 06.2019
Banquet Manager
Oceano Hotel and Spa
06.2013 - 06.2017
Bachelor of Arts - Communications
San Francisco State University
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