Luke Hartung

Over this past summer, I fulfilled a long-held dream and hiked 2650 miles on the Pacific Crest Trail from the Mexican to Canadian border

After this life changing experience, I am excited to return to the workforce and to work towards long term personal and career growth

• Managed day go day operations of the center
• Coordinated with other center directors to improve productivity, increase sales, and develop a consistent company culture.
• Increased total student count by nearly 300%
• Outperformed national average in customer conversions across Mathnasium locations
• Interviewed, trained, and developed a team of efficient instructors
• Built and sustained favorable relationships with up to 100 active accounts

• Managed and resolved all incoming customer text communications
• Oversaw front desk operations at BumoWork location twice weekly while seeing to remote work activities
• Sent and proofread customer enrollment documents
• Scheduled customer waitlists and enrollment timelines to reduce enrollment gaps
• Created a structured schedule for the family success team and developed role expectations
• Generated weekly newsletters for parents with consistent branding

• Oversaw front desk operations at community center
• Guided users in registering for recreational programs via the Season's catalogue and REC1 program
• Arranged venues for event bookings
• Worked at on-site and community events as a city representative
• Managed communications for facility bookings