Luke Herder
New Prague,MN
Summary
A Guest Service Representative who is focused on customer experience by providing detailed answers to questions that are asked. Is not afraid to ask for help if they are working on something they don't understand. A Coach who is focused on maintaining player positivity and help grow the sport of lacrosse.
Overview
3
3
years of professional experience
Work History
Youth Volunteer Coach
New Prague Lacrosse
New Prague, MN
03.2022 - Current
- Motivated players during practices and games by providing support and encouragement.
- Organized practice sessions to maximize team performance.
- Trained athletes in proper use of equipment for safety and maximum results.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
Guest Service Representative
Coborn's Grocery Store
New Prague, MN
03.2023 - 11.2024
- Promoted loyalty programs to encourage repeat business.
- Built and maintained productive relationships with employees.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided guidance to new team members on how to perform tasks correctly.
- Scanned items and checked pricing on cash register for accuracy.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
High School Diploma -
New Prague High School
New Prague, MN05-2025
Skills
- Self motivated
- Attention to detail
- Quick learner
- Works well with others
- Follows directions
- Able to multi task
Languages
German
Limited
Affiliations
- Sports
- Cooking
References
References available upon request.
Timeline
Guest Service Representative
Coborn's Grocery Store
03.2023 - 11.2024
Youth Volunteer Coach
New Prague Lacrosse
03.2022 - Current
High School Diploma -
New Prague High School