LUKE HERMES
Baton Rouge,LA
Summary
A hard working professional skilled at optimizing processes collaborating with teams and improving operational efficiency. 11 years experience in distribution with a background in customer service and project management. Devoted to getting the job done right the first time.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
Entergy
Baton Rouge, LA
11.2022 - Current
- Helped recover over $110,000 in public damages since January.
- Build a two-week schedule for long cycle work.
- Handle all customer complaints for the Baton Rouge network.
- Scheduled training for linemen.
- Worked with McKinsey to develop a more efficient and cost-saving approach for day-to-day operations.
- Sat on interview teams for hiring linemen.
- Accident/Incident investigation teams.
Engineer Assistant
Entergy Louisiana
Baton Rouge, LA
06.2021 - 11.2021
- Maintain great customer service.
- Secure new residential and commercial revenue.
- Effectively communicate with customers, department management, co-workers, and other groups related to the design, scheduling, and construction of work.
- Help with storm restoration through scouting and updating systems.
- Evaluate possible service alternatives.
- Determine the appropriate standards and/or specifications.
- Prepare accurate construction drawings and material/labor estimates.
- Interpret customer survey plats.
Journeyman Lineman
Entergy Louisiana
Baton Rouge, LA
09.2014 - 06.2021
- Overhead and underground lineman ensuring uninterrupted service in the Baton Rouge area.
- Collaborated with engineers to execute projects.
- Trained and mentored junior linemen.
- Maintained target zero in high-risk environments.
- Ran the fault van for 2 years, which included locating, digging, and repairing cable faults.
- Coordinated crews during storm restoration.
Education
Class A CDL Training -
Highland Community College
Freeport, IL02.2013
Lineman Training Certificate -
Southeast Lineman Training Center
Trenton, GA12.2012
Timeline
Operations Coordinator
Entergy
11.2022 - Current
Engineer Assistant
Entergy Louisiana
06.2021 - 11.2021
Journeyman Lineman
Entergy Louisiana
09.2014 - 06.2021
Class A CDL Training -
Highland Community College
Lineman Training Certificate -
Southeast Lineman Training Center
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