Luke Hickey
Lincoln,United States
Summary
With over 25 years of management experience, my focus has been on customer service and retail business operations. Throughout my career, I have dedicated 17 years to the food service industry, including 10 years as a successful restaurant General Manager. Furthermore, I have accumulated 7 years as a District Manager with a contract food service company. As an experienced leader, exceptional communication skills, time management abilities, and a strong aptitude for employee development are prominent attributes.
Overview
16
16
years of professional experience
Work History
Retail Sales Manager
Costco
08.2024 - Current
- Facilitate high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Assistant Manager
Trader Joe's
08.2016 - 07.2024
- Responsible for leading successful store operations in both the product and customer experience roles
- Extensive experience with customer service, schedule writing, hiring, staff development, cash accountability, product ordering, receiving deliveries and leading informative daily huddles
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
District Manager
VVS Canteen, Inc.
03.2009 - 08.2016
- Managed a team of 7 site managers in 5 states to deliver customer satisfaction and to uphold client and company standards
- Set monthly goals for labor and food costs and played a key role in acquiring new accounts
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Education
Business Administration and Management, General
Southeast Community College
Lincoln, NE01.1999
Skills
- Teamwork
- Resolving Issues
- Customer Interaction
- Communication
- Food and Beverage Operations
- General Office Work
- Account Management
- Financial Analysis
- Staff Development
- Inventory Management
- Customer Service
- Driven Work Ethic
Timeline
Retail Sales Manager
Costco
08.2024 - Current
Assistant Manager
Trader Joe's
08.2016 - 07.2024
District Manager
VVS Canteen, Inc.
03.2009 - 08.2016
Business Administration and Management, General
Southeast Community College
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