Luke Horen
Boca Raton,FL
Summary
Driven Barista from Kung Fu Tea, excelling in customer satisfaction and team collaboration. Mastered beverage preparation and POS systems, enhancing service efficiency. Known for fostering a positive environment and resolving complaints swiftly, ensuring customer loyalty. Fluent in Spanish, amplifying customer interactions and inclusivity.
Overview
1
1
year of professional experience
Work History
Barista
Kung Fu Tea
Boca Raton, FL
08.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Undergraduate - Biochemistry
Boca Raton Community High School
Boca Raton, FLSkills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Order Taking
- Cash Register Operation
- Safe Food Handling
- Beverage Preparation
Timeline
Barista
Kung Fu Tea
08.2023 - Current
Undergraduate - Biochemistry
Boca Raton Community High School