Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luke Jankauskas

Fort Myers

Summary

Proactive and adaptable property management professional with over 4 years of hands-on experience across reservations, maintenance, and housekeeping in a fast-paced vacation rental environment. Recognized for stepping up during times of crisis, taking on cross-departmental leadership roles, and creating internal systems that improved operations and team efficiency. Now seeking a growth-oriented opportunity where strong organizational, leadership, and systems-thinking skills can contribute to long-term success.

Overview

4
4
years of professional experience

Work History

Maintenance Manager

Breakaway Vacation Properties
04.2021 - Current
  • Oversaw daily maintenance operations, ensuring property readiness for guest arrivals.
  • Developed and implemented preventive maintenance schedules to enhance property longevity.
  • Coordinated vendor services for repairs and renovations, maintaining quality standards.
  • Trained and mentored maintenance staff on best practices and safety protocols.
  • Managed inventory of supplies and equipment, optimizing cost efficiency.
  • Conducted regular inspections to identify issues and ensure compliance with safety regulations.

Guest Relations

Breakaway Vacation Properties
04.2021 - Current
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Implemented cross-training opportunities within the Guest Relations department, broadening skill sets while reducing dependency on specific team members.
  • Resolved guest complaints with empathy and professionalism, resulting in improved guest relations.
  • Anticipated guests' needs, responded promptly to questions and concerns and continuously maintained positive guest relations.

Housekeeping Manager

Breakaway Vacation Properties
09.2022 - 03.2023
  • Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
  • Developed efficient cleaning schedules to optimize staff productivity and resource allocation.
  • Implemented quality control measures to maintain consistent service delivery across properties.
  • Conducted regular inspections of guest accommodations to uphold property standards and address issues promptly.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.

Education

North Broward Prepatory
Boca Raton, FL

Skills

  • Property & Facilities Management
  • Staff Training & Supervision
  • Guest Relations & Service Recovery
  • Vendor & Contractor Coordination
  • Conflict Resolution
  • Preventive Maintenance Systems
  • Reservation Software (eg, Streamline)
  • Housekeeping Operations
  • Crisis Management & Adaptability
  • Process Improvement

Timeline

Housekeeping Manager

Breakaway Vacation Properties
09.2022 - 03.2023

Maintenance Manager

Breakaway Vacation Properties
04.2021 - Current

Guest Relations

Breakaway Vacation Properties
04.2021 - Current

North Broward Prepatory

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