- Gym Workouts
- Music
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering
- Getting involved in local advocacy groups to promote positive change in the community
- Backpacking and Hiking
- I enjoy helping others and giving back to the community
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Luke Jones
Bristol
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Drakes Restaurant. Proven ability to enhance guest engagement and streamline operations, contributing to improved service quality. Proficient in cash handling and Microsoft Excel, consistently delivering memorable dining experiences and fostering customer loyalty.
Offering strong analytical capabilities and attention to detail, eager to learn and develop in financial environment. Brings foundational knowledge in financial principles and proficiency in numerical analysis and reporting. Ready to use and develop skills in financial management and reporting in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Server
Drakes Restaurant
05.2025 - 08.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing guest needs in a fast paced environment.
- Processed payments accurately using point-of-sale systems to enhance transaction efficiency.
- Assisted in maintaining cleanliness and organization of dining areas during peak hours.
- Resolved guest complaints swiftly, improving overall dining experience and loyalty.
- Contributed to team meetings by sharing insights for enhancing service quality and operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Volunteer
Bristol Young Life
09.2022 - 05.2024
- Assisted in organizing community events to promote local initiatives and engagement.
- Collaborated with team members to ensure smooth execution of volunteer activities.
- Supported outreach efforts by distributing informational materials to raise awareness.
- Engaged with participants to foster a welcoming and inclusive environment at events.
- Participated in training sessions to enhance skills and knowledge related to volunteer work.
- Contributed to planning meetings by providing feedback and suggestions for improvement.
- Demonstrated adaptability by taking on various roles as needed during events and projects.
- Assisted with special events and programs.
Host
Drakes Restaurant
05.2023 - 02.2024
- Greeted and seated guests, ensuring optimal dining experience and efficient table turnover.
- Managed reservation system, confirming bookings and coordinating seating arrangements to minimize wait times.
- Collaborated with kitchen staff to relay orders accurately, enhancing communication flow during peak hours.
- Assisted in training new hosts on operational procedures and customer service standards for improved team performance.
- Monitored dining area for guest satisfaction, addressing concerns promptly to maintain high service quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Intern
Wallace Subaru of Bristol
08.2023 - 12.2023
- Collaborated with team members to identify process improvements and enhance efficiency.
- Executed daily administrative tasks, maintaining organized documentation and communication flow.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Volunteer
Central Christian Church
11.2022 - 03.2023
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Maintained church grounds to upkeep clean, safe and tidy presentation.
- Prepared meals for church members and guests for funerals or special events.
- Helped lead worship music performances during services, uplifting the congregation through song and praise.
- Streamlined organization of church events, reducing setup times significantly.
Education
No Degree -
University of Tennessee, Chattanooga, TN
Chattanooga, TNHigh School Diploma -
Tennessee High School, TN
Bristol, TN05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Order accuracy
- Performance improvement
- Food safety practices
- Microsoft powerpoint, excel, and Word
- Exceptional Microsoft Excel skills
- Excel data modeling
Accomplishments
- Supervised and led kids as a wildlife leader.
- 4 years on the soccer team
- Competed in mock interviews through my high school at Northeast State Community College.
- Competed in an Entrepreneurship challenge through my high school at Northeast State Community College.
- 9 Year member at Central Christian Church
- Managed live stream and camera system at Central Christian Church
- Completed over 120 hours of volunteer service through Central Christian Church and Young Life.
Interests
Extracurricular activities
Soccer
Younglife
TPUSA
WildLife
Timeline
Server
Drakes Restaurant
05.2025 - 08.2025
Intern
Wallace Subaru of Bristol
08.2023 - 12.2023
Host
Drakes Restaurant
05.2023 - 02.2024
Volunteer
Central Christian Church
11.2022 - 03.2023
Volunteer
Bristol Young Life
09.2022 - 05.2024
No Degree -
University of Tennessee, Chattanooga, TN
High School Diploma -
Tennessee High School, TN
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