Luke Kaimikaua
Las Vegas,NV
Summary
Offering strong interpersonal skills and keen interest in developing within this environment. Brings ability to quickly grasp industry-specific knowledge and apply critical thinking to problem-solving. Ready to use and develop communication and negotiation skills in role.
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
Work History
Agent
Bags To Go Enterprises-nevada
09.2024 - Current
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Line Cook
Mama Bird Restaurant
01.2023 - 07.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Managed kitchen equipment maintenance, preventing unexpected downtime and preserving workflow.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
- Enhanced kitchen efficiency by maintaining clean and organized workstation.
Sales Associate
Shoe Palace
11.2021 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Warehouse Worker
Inter-Island Solar Supply
08.2023 - 02.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- s.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
Education
No Degree - Exploring Science Pathways
University of Nevada, Las Vegas
Las Vegas, NV05-2026
High School Diploma -
Desert Oasis High School
Las Vegas, NV06-2022
Skills
- Customer service and care
- Problem-Solving
- Positive Attitude
- Policy understanding
Languages
English
Full Professional
Timeline
Agent
Bags To Go Enterprises-nevada
09.2024 - Current
Warehouse Worker
Inter-Island Solar Supply
08.2023 - 02.2024
Line Cook
Mama Bird Restaurant
01.2023 - 07.2024
Sales Associate
Shoe Palace
11.2021 - 03.2024
No Degree - Exploring Science Pathways
University of Nevada, Las Vegas
High School Diploma -
Desert Oasis High School
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