Luke Kirlin
Birdsboro,PA
Summary
Hard-working, Dependable, and Learns quickly. Able To work well individually and with others and follow directions to the best of my abilities. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Red Robin
03.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Internal Training Coordinator
Red Robin
12.2023 - Current
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Created and maintained detailed training records and reports for management review.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Led quarterly meetings with department leaders to discuss challenges and opportunities for growth with training new team members
Server
Red Robin
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Certified Learning Coach
Red Robin
10.2022 - Current
- Training new team members on the fundamental duties their position is responsible for.
- Teaching proper techniques that are in line with company standards to encourage correct actions
- Attending quarterly meetings with the other training staff to improve our roles as coaches and go over any changes we may find beneficial to company protocols
Line Cook
Red Robin-Exeter, PA
04.2021 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Restaurant Busser
Red Robin
02.2021 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Education
Bachelor's degree - Healthcare science
Alvernia University
Reading, PA07.2024
Sports medicine and rehabilitative therapy
Berks Career & Technology Center
Oley, PA06.2023
High school diploma -
Exeter Twp Shs
Exeter, PA06.2023
Skills
- Kitchen Experience
- Cooking
- Food Safety
- Busser
- Personal training
- CPR
- Serving
- Customer service
- Automotive maintenance
- Culinary experience
- Restaurant experience
- Food handling
Certification
- OSHA 10, 10/01/20, Present, OSHA 10 - hour General Health and safety Training
- CPR Certification, 05/01/24, 05/01/26, CPR certification through American Heart Association
- Driver's License, 08/01/21, 12/01/24, Pennsylvania Driver's License
- Certified Personal Trainer, 05/01/23, 05/01/25, Certified Personal Trainer through the National Academy of Sports Medicine
Awards
Team member of the year, 12/01/23, Recognized by management as team member of the year for my constant hard work in helping the kitchen run smoothly
Timeline
Shift Supervisor
Red Robin
03.2024 - Current
Internal Training Coordinator
Red Robin
12.2023 - Current
Server
Red Robin
11.2023 - Current
Certified Learning Coach
Red Robin
10.2022 - Current
Line Cook
Red Robin-Exeter, PA
04.2021 - Current
Restaurant Busser
Red Robin
02.2021 - Current
Bachelor's degree - Healthcare science
Alvernia University
Sports medicine and rehabilitative therapy
Berks Career & Technology Center
High school diploma -
Exeter Twp Shs