Luke Kleinsasser

• Develop key client relationships, providing design solutions that meet needs and budgets without compromising quality or design intent.
• Deliver functional yet aesthetically pleasing designs by balancing client preferences with practical considerations such as budget constraints or architectural limitations.
• Utilize 3D rendering software to create realistic visualizations of proposed designs, aiding in client decision-making processes.
• Develop detailed and accurate project plans for successful kitchen and bath installations, resulting in timely completion and minimal disruptions.
• Increase clients sales through effective presentations of design concepts.

Client Relationship Management:

• Built and maintained strong client relationships from initial contact to project completion.
• Conducted in-home consultations to understand client needs and preferences.

Design & Planning:

• Created custom design solutions using 20/20 Design Live software, including floorplans, technical layouts, and 3D renderings.
• Assisted clients in selecting products and services, providing expert guidance and education.

Project Management:

• Developed and presented detailed project proposals, including product specifications and pricing.
• Managed project timelines, coordinated product orders, and scheduled subcontractors.
• Worked closely with general contractors and oversaw project inspections.
• Proactively addressed and resolved any project challenges.

Customer Service & Sales:

• Provided exceptional customer service, including product recommendations, upselling, and issue resolution.
• Focused on customer acquisition and retention through excellent service and unique product offerings.

Finance & Accounting:

• Managed all aspects of bookkeeping and accounting using QuickBooks Pro and Point of Sale.
• Handled payroll, tax filings, and financial record reconciliation.

Purchasing & Inventory:

• Acted as purchasing agent, building vendor relationships and managing inventory.
• Responsible for product selection and inventory turnover.

Marketing & Branding:

• Developed and executed marketing and advertising campaigns across various channels.
• Managed company's online presence, including social media and website.
• Built strong brand reputation within industry and community.

Operations Management:

• Managed employee operations, including hiring, training, scheduling, and retention.

Project Management:

• Managed all phases of kitchen and bath remodeling projects, including other areas of the home.
• Coordinated with subcontractors for demolition, plumbing, electrical, flooring, and installation.
• Resolved customer issues effectively and efficiently.

Design & Sales:

• Designed and sold semi-custom cabinetry using 20/20 design software and various cabinet lines (Diamond, Kraft Maid, Shenandoah, etc.).
• Assisted clients in selecting countertops (quartz, granite, etc.), appliances, lighting, plumbing, flooring, and backsplashes.
• Provided design guidance and color scheme recommendations.