Luke Koebbe
St Louis,MO
Summary
Dynamic professional with a proven track record at Catholic Cemeteries of the Archdiocese of St. Louis, excelling in client support and empathy. Skilled in time management and problem-solving, I effectively guided families through sensitive decisions, ensuring satisfaction and compliance. Recognized for maintaining high standards in customer interactions.
Overview
25
25
years of professional experience
Work History
Memorial Planning Advisor
Catholic Cemeteries Archdiocese of St. Louis
01.2021 - Current
- Assisted families in selecting burial plots and memorial options, providing compassionate guidance during challenging times
- Educated clients about cemetery policies, pricing, and available services to ensure informed decision-making.
- Maintained accurate records of sales transactions, contracts, and customer interactions in compliance with legal and regulatory standards.
- Provided ongoing support to families, assisting with arrangements and follow-up services to ensure satisfaction.
- Handled sensitive situations with empathy and professionalism, ensuring a respectful environment for grieving families.
- Occasionally participated in events and outreach programs to promote cemetery services and educate the public about pre-need planning.
Service Advisor
Enterprise Fleet Management
01.2016 - 12.2020
- Educated repair shops on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Master Automotive Technician
Lou Fusz Buick GMC
01.2000 - 01.2016
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
Education
Social Work
St. Josephs College of Maine
Standish, ME05-2027
Skills
- Time management
- Problem-Solving Skills
- Written communication
- Client Support
- Effective Listening
- Empathy and Understanding
Accomplishments
Ordained Deacon in July of 2022. I completed a 5-year formation process to achieve this privilege as an ordinary minister. My desire to fulfill the commitment to serve and not to be served has fostered my search for employment in social services. My many years of experience in customer service strengthen my ability to advocate for social justice effectively to leave a meaningful impact in the lives of those I serve.
Affiliations
- Knights of Columbus
- St. Vincent de Paul
- Parish Staff St. Michael the Archangel
Timeline
Memorial Planning Advisor
Catholic Cemeteries Archdiocese of St. Louis
01.2021 - Current
Service Advisor
Enterprise Fleet Management
01.2016 - 12.2020
Master Automotive Technician
Lou Fusz Buick GMC
01.2000 - 01.2016
Social Work
St. Josephs College of Maine
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