Luke Kotara
IT Specialist
Corpus Christi,TX
Summary
I have a Bachelor of Business Administration in Computer and Information Systems Security/Information Assurance from Texas A&M University-Kingsville, which has given me a solid foundation in the principles and practices of cybersecurity. I have applied my knowledge and skills to run projects, such as upgrading the company's servers and systems, and to troubleshoot and solve many computer issues, ranging from network connectivity to malware removal. My core competencies include Microsoft Office, customer service, and troubleshooting. I am always eager to learn new technologies and tools, and to contribute to the company's IT goals and vision.
Overview
3
3
years of professional experience
Work History
IT Specialist
ArcelorMittal Texas HBI
08.2021 - Current
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Spearheaded digital transformation initiatives, driving innovation and competitive advantage within the organization.
- Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to the company''s IT ecosystem.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Trained employees on new technologies, increasing competency levels across the organization.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Managed high levels of call flow and responded to all technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
Education
BBA - Information Systems
Texas A&M University - Kingsville
Kingsville, TX 05.2001 -
Skills
Technical issue analysis
undefinedTimeline
IT Specialist
ArcelorMittal Texas HBI
08.2021 - Current
BBA - Information Systems
Texas A&M University - Kingsville
05.2001 -
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