Summary
Overview
Work History
Education
Skills
Timeline
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Luke Kroenig

Swansea,IL

Summary

Proactive Assistant Store Manager with extensive experience in store operations, team leadership, and customer service. Successfully managed cash registers, opening and closing procedures, and merchandise displays to boost sales and efficiency. Skilled in inventory management, conflict resolution, and maintaining high food safety standards. Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

McDonalds
04.2018 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Kitchen Employee

Roland Barkau Memorial Golf Course
04.2018 - 07.2018
  • Maintained high standards of food safety by regularly sanitizing surfaces, equipment, and utensils to minimize contamination risks.
  • Upheld the highest level of hygiene and sanitation practices in accordance with local health regulations, preventing potential foodborne illnesses.
  • Improved communication between front-of-house staff and kitchen employees, resulting in smoother service flow during busy periods.
  • Reduced food waste through proper storage techniques, inventory management, and utilizing leftover ingredients creatively.

Certified Shift Manager

McDonald's
08.2017 - 04.2018
  • Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Streamlined order processing systems, resulting in faster service times without sacrificing accuracy or customer satisfaction levels.

Floor Supervisor

Mcdonalds
08.2016 - 04.2017
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.

Crew Person

McDonalds
08.2015 - 09.2016
  • Contributed to sales growth through upselling promotional items and meal deals.
  • Assisted in inventory management, minimizing waste and optimizing stock levels.
  • Handled customer complaints professionally, resolving issues promptly while maintaining rapport.
  • Efficiently handled multiple orders, resulting in shorter lines and happier customers.

Education

High School Diploma -

Belleville East
Belleville, IL
05.2017

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Time Management
  • Store Organization
  • Team Building and Leadership
  • Store Opening and Closing
  • Store operations

Timeline

Assistant Store Manager

McDonalds
04.2018 - Current

Kitchen Employee

Roland Barkau Memorial Golf Course
04.2018 - 07.2018

Certified Shift Manager

McDonald's
08.2017 - 04.2018

Floor Supervisor

Mcdonalds
08.2016 - 04.2017

Crew Person

McDonalds
08.2015 - 09.2016

High School Diploma -

Belleville East

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Luke Kroenig