Work History
Education
Timeline
Generic

Luke Krugh

Florissant,MO

Work History

Crew

Wendys Restaurant
Lenexa, KS
03.2023 - 08.2023
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Worked front counter, drive-thru and other areas.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Stocked shelves to organize aisles in assigned department.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Assisted other team members to achieve goals.
  • Accurately operated cash register to process customer payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Returns Processor

Amazon
Lenexa, KS
01.2023 - 02.2023
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Unloaded, inspected and stored damaged and returned products.
  • Provided documentation and calculations to support inventory distribution decisions.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Sought ways to improve processes and services provided.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Warehouse Sorter

Amazon
Lenexa, KS
11.2022 - 01.2023
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Used scanners to quickly locate and track items in warehouse.
  • Inspected and verified orders before shipping them to customers for accurate deliveries.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Followed standard operating procedures for inspections and tests.
  • Followed safety protocols while handling hazardous materials.

Cashier

Dollar Tree Stores
Belton, MO
02.2021 - 05.2022
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Built relationships with customers to encourage repeat business.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Operated cash register to record transactions accurately and efficiently.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Floor Worker

City Thrift Store
Overland Park, KS
05.2019 - 05.2020
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Upsold additional products and services to customers, increasing revenue.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Operated cash register to record transactions accurately and efficiently.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.

Education

High School Diploma -

Blue Valley North High School
Overland Park, KS
08.2017 - 05.2018

Timeline

Crew

Wendys Restaurant
03.2023 - 08.2023

Returns Processor

Amazon
01.2023 - 02.2023

Warehouse Sorter

Amazon
11.2022 - 01.2023

Cashier

Dollar Tree Stores
02.2021 - 05.2022

Floor Worker

City Thrift Store
05.2019 - 05.2020

High School Diploma -

Blue Valley North High School
08.2017 - 05.2018
Luke Krugh