Luke Kutz
Oakland
Summary
Excellent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Displaced abilities to communicate and problem-solve to enhance customer experience.
Overview
8
8
years of professional experience
Work History
Business Development Representative
Working Solutions, LLC
08.2024 - Current
- Increased client base by identifying potential customers and beginning outreach to new prospects.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained knowledge of the company, industry and services to provide top-notch service to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
Barista/Shift Supervisor
Starbucks
09.2019 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Created a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation.
Customer Service Rep/Sen. Customer Service Rep
Kele Companies
08.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy and quickly, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding resolutions for both customers and the company.
- Responded to customer requests for products, services, and company information.
Teller
FirstBank
06.2020 - 06.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
Host/Server
Olympic Steak & Pizza
01.2017 - 09.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School -
Home Life Academy
Oakland, TN05.2019
Skills
- Lead Development
- CRM Management
- Salesforce
- Relationship Building
- Customer Service
Timeline
Business Development Representative
Working Solutions, LLC
08.2024 - Current
Customer Service Rep/Sen. Customer Service Rep
Kele Companies
08.2022 - 02.2024
Teller
FirstBank
06.2020 - 06.2021
Barista/Shift Supervisor
Starbucks
09.2019 - Current
Host/Server
Olympic Steak & Pizza
01.2017 - 09.2019
High School -
Home Life Academy
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