Luke Larson
Chattanooga,TN
Summary
Dynamic team leader and skilled Sandwich Artist, recognized for expertise in POS systems and delivering exceptional customer service. Enhanced team performance through targeted staff training, resulting in a notable reduction in order errors. Cultivated a positive and organized work environment by leveraging strong organizational skills and extensive knowledge of beer and wine to elevate customer satisfaction. Versatile professional in the food industry with a solid understanding of retail operations, prepared to contribute to a thriving team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Manager
Community Pie
11.2024 - 08.2025
- Supervised daily bar operations, ensuring compliance with health and safety standards.
- Trained and mentored new bartenders, enhancing service quality and team efficiency.
- Developed cocktail menu, incorporating seasonal ingredients to elevate customer experience.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Resolved customer complaints swiftly, fostering a positive environment and repeat business.
- Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
- Served high customer volumes during special events, nights, and weekends.
Expo/Food Runner
Desano Pizza Bakery
02.2023 - 08.2023
- Assisted wait staff with timely food delivery and guest requests.
- Made salads, cannolis, meatballs, and prepped bread for pizza makers
- Ran food out to customers based on tickets
- Directed pizza makers for correct placement of pizzas (to-go or dine-in)
- Handled wrong orders promptly and politely
- Handled any issues with order promptly and politely
- Bussed dishes back to rack after customer is finished
- Cleaned dishes
- Communicated with all members of staff to ensure smooth operation
- Cleaned workspace and ensured to be up to food service standards
- Performed opening and closing operations for the store
- Worked in a high pressure environment with lots of staff changes/overturn
- Helped other staff roles when not busy
- Created a sense of community within the team
Delivery Driver
Jimmy John's
08.2025 - Current
- Managed time effectively to meet tight delivery schedules consistently.
- Completed on-time deliveries by choosing best and most efficient routes.
- Balanced deliveries and helping the in-shop workers.
Cashier/Bartender
Desano Pizza Bakery
05.2024 - 08.2024
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked drinks, kegs, and wine
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Cleaned/Bussed Tables
- Cleaned store to be presentable and comfortable
- Performed opening and closing operations
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained ABC license
- Knowledge on how much beer/wine to pour
- Checked IDs for birthday, expiration date, and for authenticity
- Treated all customers with utmost kindness, even the rude ones
- Learned the menu very quickly and able to suggest based on asking a few questions
- Had a sense of community and teamwork even in a workplace with little English speakers
- Kept bar presentable and well-stocked to meet customer needs.
- Upheld strict regulations for safe alcohol service and food safety.
- Ability to diffuse situations and knowledge on when to get a manager to keep customer happy
- Able to maintain a positive attitude under a high stress situation
- Able to maintain a positive attitude when understaffed
Garden Associate
Home Depot
03.2022 - 08.2022
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used Forklift and Electric Ladder to get items from top shelf
- Redirected problems to managers for assistance when stuck
Sandwich Artist/Shift Lead
Subway
08.2018 - 11.2021
- Executed sandwich artistry duties with very low occurrence of errors.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Greeted guests, promoted specials, and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Kept workplace clean and organized in line with restaurant policies.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Accurately operated cash register to process customer payments.
- Brewed tea and changed out drink station syrups.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Completed store closing procedures and balanced tills.
- Maintained database systems to track and analyze operational data.
Education
Bachelor of Science - Electrical Engineering
University of Tennessee, Chattanooga, TN, US
Chattanooga, TN12-2027
High School Diploma -
Lipscomb Academy
Nashville, TN05-2022
Skills
- POS Systems
- Product restocking
- Customer Service
- ID Verification
- Conflict Resolution
- Organizational abilities
- Cleaning and sanitizing
- Staff Training
- Written and verbal communication
- Knowledge of beer and wine
- Food handling/cleanliness
Certification
- Licensed Forklift Operator
Music
I play guitar and sing while I am also learning to mix as a DJ. Music is a very important part of my life. I am assisting in advertising my friend's new music group as well as going to shows whenever I get the chance!
Timeline
Delivery Driver
Jimmy John's
08.2025 - Current
Bartender/Manager
Community Pie
11.2024 - 08.2025
Cashier/Bartender
Desano Pizza Bakery
05.2024 - 08.2024
Expo/Food Runner
Desano Pizza Bakery
02.2023 - 08.2023
Garden Associate
Home Depot
03.2022 - 08.2022
Sandwich Artist/Shift Lead
Subway
08.2018 - 11.2021
High School Diploma -
Lipscomb Academy
Bachelor of Science - Electrical Engineering
University of Tennessee, Chattanooga, TN, US