Luke Lohrfink
Holmes,NY
Summary
Recent Emergency Preparedness graduate with experience in emergency dispatch, disaster research, and team leadership. Proven ability to remain composed under pressure and communicate effectively during a crisis. Strong emotional intelligence, with an ability to connect and collaborate with diverse stakeholders. Eager to serve my community and contribute to emergency management operations.
Overview
4
4
years of professional experience
Work History
Duty Officer
Red Cross
Holmes, USA
11.2025 - Current
- Served as a primary liaison between clients, red cross personnel, and external agencies to ensure coordinated and timely recovery services.
- Oversaw disaster intake calls; documented, organized, and communicated relevant information to appropriate response teams.
- Facilitated Red Cross operations while demonstrating an ability to remain calm and calculated during emergencies.
Shift Leader
Dunkin
Carmel Hamlet, USA
05.2022 - Current
- Exemplified great leadership by being a reliable and approachable worker whom others could turn to for assistance.
- Heightened ability to actively listen, ensuring that all customer needs were addressed in a very prompt and professional manner.
- Developed patience and emotional intelligence by effectively resolving conflicts with unsatisfied customers and colleagues in a fast-paced environment.
Research Assistant
Department of Emergency Management and Homeland Security-UAlbany
Albany, USA
01.2025 - 05.2025
- Reviewed and analyzed academic literature on wildfire recovery, informing research framework and guiding development of targeted research questions.
- Transcribed interviews aimed at assessing place attachment and the recovery process following the Lahaina wildfires.
- Completed IRB: Human Subject research training, gaining foundational knowledge in ethical research practices, informed consent, and participant confidentiality.
Education
Bachelor of Arts - Emergency Preparedness, Psychology
SUNY Albany
Albany, NY05-2025
Skills
- Crisis management
- Incident response
- Risk assessment
- Qualitative Research
- Research Ethics
- Time management
- Multitasking Abilities
- Conflict resolution
- Active listening
Hobbies and Interests
- Brazilian Jujitsu
- Ultimate Frisbee
- Piano
- Hiking
- Photography
- Fitness
Leadership Extracurriculars
- NY HOPE, Oriskany, NY, Exercise Participant, 08/25, Participated in high level disaster training, involving intensive collaboration amongst my team in order to perform a plethora of emergency services., Excelled in training consisting of search and rescue, first aid, and managing Incident Command Posts.
- UAlbany Men's Ultimate Frisbee Team, Albany, NY, Captain, 08/22, 05/25, Orchestrated various drills and exercises that were practiced regularly in order to better improve the team as a whole., Motivated and led the team to strive for success as we all worked to accomplish a collectively shared goal., Enhanced my public speaking ability, as I frequently had to convey my ideas to a larger audience. Inspired those around me to excel in what they were doing, acting as a positive role model for all.
Timeline
Duty Officer
Red Cross
11.2025 - Current
Research Assistant
Department of Emergency Management and Homeland Security-UAlbany
01.2025 - 05.2025
Shift Leader
Dunkin
05.2022 - Current
Bachelor of Arts - Emergency Preparedness, Psychology
SUNY Albany