Luke Mabee
Selah,WA
Overview
14
14
years of professional experience
Work History
Service Manager
Haley Manufacturing
12.2023 - Current
- Resolve customer complaints in professional and timely manner.
- Meet with customers to discuss service needs and offer available solutions.
- Resolve escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Train and supervise team of service staff members to meet business goals.
- Analyze service reports to identify areas of improvement.
- Manage a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinate with other departments to maintain streamlined and productive workflow.
- Meet with customers to discuss service needs and develop effective and practical solutions.
Night Shift Senior Tech
Searles Valley Minerals
11.2016 - 12.2023
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Oversaw maintenance schedules for equipment used during the night shift, minimizing downtime due to breakdowns or repairs while maximizing operational efficiency.
- Prioritized emergency calls across all facilities to maximize production and minimize downtime. Maintain clear communication with operations while calls are ongoing.
- Entered work orders and ordered materials for jobs and projects
- Maintained stock of products and ordered new products when stock was running low.
- Reviewed production schedules and streamlined processes.
Instrumentation Technician
Searles Valley Minerals
10.2010 - 11.2016
Timeline
Service Manager
Haley Manufacturing
12.2023 - Current
Night Shift Senior Tech
Searles Valley Minerals
11.2016 - 12.2023
Instrumentation Technician
Searles Valley Minerals
10.2010 - 11.2016
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