Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Luke Macchiaroli

Phoenix,AZ

Summary

I'm a highly motivated and positive individual with a great appreciation for life, first and foremost. I believe in leading by example and creating good opportunity and growth development for my staff. Communication is key to creating a quality and developing work environment. I believe in training to cultivate an appropriate level of service for guests while fostering an environment of amazing hospitality, as both go hand in hand. Given the right environment and opportunities, i have a proven track record of driving sales, while maintaining an organized and proficient space welcoming to each and every guest and their experience.

Overview

12
12
years of professional experience

Work History

General Manager

Trevor's Liquor
12.2023 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Bartender/Lead

Salty Senorita
10.2021 - 12.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

General Manager

Sushi Brokers
01.2018 - 06.2019
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Managed POS programming
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Assisted in recruiting, hiring and training of team members.

Firefighter Type 1

Department of Agriculture
05.2013 - 09.2017
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Trained new firefighters to comply with safety protocols and equipment usage.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.

Education

Bachelor of Arts - American History

Arizona State University (Close To Graduation)

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Effective leader
  • Customer relations
  • Inventory control
  • Verbal and written communication
  • Employee scheduling
  • P&L management
  • Deadline oriented
  • Staffing
  • Workflow planning
  • Purchasing
  • Expense control

Accomplishments

  • Supervised team of 70+ staff members.
  • Achieved over 3 million dollars in first year revenue through effectively developing and managing the opening of the 3rd Trevor's Liquor.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Lower Labor Costs by introducing personally designed Excel Spreadsheets for tracking job code hours and percentages efficiently.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Documented and resolved internal issues which led to productive, appropriate, and professionally directed outcomes.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

General Manager

Trevor's Liquor
12.2023 - Current

Bartender/Lead

Salty Senorita
10.2021 - 12.2022

General Manager

Sushi Brokers
01.2018 - 06.2019

Firefighter Type 1

Department of Agriculture
05.2013 - 09.2017

Bachelor of Arts - American History

Arizona State University (Close To Graduation)

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Luke Macchiaroli